Customer Ratings & Reviews

I was in a tight spot over the weekend when my laptop went out. I went to Best Buy, and I have to say the service was excellent. I am going to use my Best Buy total to purchase a printer for the non-profit I run.

Great value membership and prices, truly recommend it !!

Membership is nice and convenient. I am treated respectfully. I feel this membership is worthwhile.

This was a great membership! Made transfer from old to new computer a breeze. Answered my user questions on new equipment and checked out a 2nd older computer under the same plan!

This membership is great. You get a piece of mind by having it and the Geek Squad is great.

This is the best investment we've made to purchase this membership. It covers many devices and when I have a problem on one of them, Best Buy is there for a quick fix. We can count on them and enjoy working with them. Geek Squad is the BEST! Donna

Thia membership is a real value. Member price, plus unlimited Greek Squad are great. Also, It give me the peace of mind of getting protection plan on our purchases!

The Team was very efficient in helping me solve my issues.

We recently purchased a new Mac-mini, and needed to transfer our files. The Geek Squad took care of everything for us. Worked with a couple different techs, they were both knowledgeable and courteous.

The membership is amazing and helps me save a lot of money

I bought this Geek Squad protection plan for Five years. It covers my TV computer and phone. I few weeks later I had a Problem with my phone. A virus was effectiving my screen with a flashing light. They fixed it in about 15 minutes.

I have been a Total Tech Member 3 years since I bought my laptop in Nov 2020 at Best Buy. I love the membership. Yes it is expensive, but I call the Geek Squad at least 6 times or more a year for help. They are curtious, knowledgeable and very helpful. I love that they stay on the phone with you to answer questions. Seems I might call for help on one thing and before I hang up I have learned something else too. I recently learned I can call in once a month for a free clean sweep of my computer to delete back files not needed that would slow down my system. I am disappointed that starting this year they eliminated the free home service. In exchange they dropped the price from $200 to $180. I only needed the home service once after several agents couldn't help with an issue over the phone. I have only come into the store for help once and it was a great experience. I freaked out when I got all kinds of bells and whistles going off on my laptop thinking I was hacked. I called right away and got a same day appointment and had the problem fixed in the store within 2 hours after I called for help. I was not hacked. The agent commended me for doing the right thing and not following the prompts on my laptop screen to call the phone number given. I figured it was a scam. While I was there, the geek squad agent in the store saw my pop up ads and he added the free Ad Block software and no more ads! Great job!

Really glad I purchased this. It has been really helpful.

Guys it comes with free cleaning free installation for new equipment easy virus wipe free geek squad wipe guys I truly recommend this plan 200 for everything you need for a pc or other electronics that’s worth it

Love having my garmin fenix 8 protected for 2 years

My technical skills are very basic. My membership allows me to get the help I need when it's convenient for me. The staff has been welcoming, patient and professional. Best of all my problems are usually solved.

Excellent value for the money. Extended warranty is a great feature. Geek Squad is very helpful.

This has been a good investmen so far. Especially with computer repairs and store special discounts.

i love that you can use this card wherever, and can get cash back for it. i also love that you can get a brand new laptop for free if geek squad can’t fix it!!! such a lifesaver

I bought the extended membership plan with my new TV. I don’t expect any problems with my Samsung but, I do have computers I need to protect. The salesman made it very easy for me to purchase the plan.