Customer Ratings & Reviews

It's taking me a lot of time to get my new computer to the pint where I can find my old documents. I thought they were transferred but I'm having to search for them on my old computer and individually transfer them to my new computer.

I’ve had this membership for five years now every single time I go to Best Buy with every purchase comes with the #Warranty easy customer service. One time I bought a $1200 TV and it came with a #Warranty and the geek squad came to my apartment and melted my TV for me for free definitely worth the $200 a year

Could not be happier with signing up for the Best Buy Total Membership. Wish I'd done it sooner - already my bp is down :) I do not have to try to figure things out on my own. The store is close by, I can make an appointment on-line, the help is 100% amazing. I have already made my money back with all the things they've 'fixed' for me. One happy customer!!

This membership has saved me a lot time and money over the past few months. It was originally recommended to me by Geek Squad a few months back when i needed a laptop repair, and when the motherboard came back shot, it covered the cost of the attempted repairs, and the data transfer to my new laptop. The price matching has also been a big help, and i've saved money with that part of the service, on top of the savings i get on products just for being a member. Furthermore, the 24 month protections it provides on all of my Best Buy products gives me an extra layer of Security that my various products will be safe and sound! Overall I am very heppy with the membership and it has provided me a great amount of value for the time i've had it

Having this membership makes me purchase everything I can through Best Buy. The ability to have products fixed/replaced, access to the Geek Squad, the promotions and the rewards makes the cost of the membership more than worth it! I have had nothing but great experiences having this membership.

Computers just like cars are getting more complicated to use for us, let’s say more mature folks. I am up in age and teaching this old dog nee tricks is rough. The Geek team have been great to work with. They set up my new machine and updated all the apps and showed me how to move ovrr all my Microsoft 365 software. Great experience and great folks!

I highly recommend getting the membership warranty to cover anything that you buy from Best Buy. They will cover any product that you buy. I have used it over and over and over again and it has saved me a bundle of money in the long run. It is well worth the price.I highly recommend.

I have a large family and they all have phones and gaming systems etc. This membership has come in handy so much due to kids being the ones having these devices they are more prone to damage. I have definitly gotten my money's worth on this.

Perfect for gaming and streaming! I can have everything replaced any time that it needs fixed for free! Its a no-brainer! Plus the in-store credit card comes in clutch everytime with low payments and 2 years before interest starts. I literally recommend it to all my gamingband streaming friends religiously

I highly recommend this if you aren't willing to buy the same things over and over again, when they inevitably break or stop working. It's worth the price to automatically get anything you buy covered by insurance. Plus you get good deals.

So glad I had it after having back to back computer issues. They were apparently quick fixes. I am having some problems again, as a MDiv student I am on my laptop all the time, so I am not surprised. It however does feel like some of the staff are not as capable as others, so my hope is that their team will do some skills training, or pass around projects based on skill ability.

I Purchased a Dell computer at Best Buy with the features I sought at a very reasonable price. In my past purchases of new computers, the migration of data from my old to new computer was difficult and very time consuming. Best Buy Geek Squad Membership enables me to transfer Data from my prior desk top and laptops to my new computer. To have this done quickly and professionally is for me more than worth the cost of Geek Squad membership. I anticipate that I will also utilize other services provided by this membership adding to the value of the Geek Squad membership.

The store clerk recommended this for $180. With it, we got to migrate the older lap lop info over for free instead of paying $140. In addition, we bought the lap top for $1,099, but we saw it on sale later for $679. This included price protection so we got a refund of $460 too.

I recently had an issue with my Alienware gaming laptop and brought it to Best Buy for service. From start to finish, the experience was excellent. The Geek Squad team quickly diagnosed the problem, explained the solution in a clear way, and handled everything with professionalism. Gaming laptops like Alienware are powerful but can be tricky to fix, and I was impressed with how knowledgeable and efficient the staff were. Not only did they get my laptop running smoothly again, but they also gave me helpful tips to keep it performing at its best. In my opinion, Best Buy is the most reliable service for tech support and repairs. They’ve earned my trust, and I won’t hesitate to return if I ever need help again.

Great piece of mind and great extra added deals. Like a Sam’s club membership with free protection plans with your purchases. If you buy any devices from Best Buy, this is a must purchase! Got my washer, dryer, fridge, and PC from Best Buy and this will have my purchases covered with extra protections!

My Best Buy Total has been a great investment. I love the extra protection, discounts, and the peace of mind that comes with having Geek Squad support whenever I need it. The benefits make every purchase feel safer and more valuable. It has already saved me money and time, and the service has been smooth from day one. I highly recommend this membership to anyone who shops at Best Buy often.

I’ve been a member for multiple years and never once regretted the decision. The included extended warranties alone are worth the investment, not to mention the faster deliveries and longer return windows. This is without a doubt the best store membership I’ve heard of, and it’s easy to recommend to any semi-regular Best Buy customer.

The staff at Best Buy Geek Squadu outstanding and very, very helpful; however, the AI answering system is not effective for customers and not understood by the staff, too, so Best Buy should integrate better by training staff. Many customers were inconvenienced due to the AI answering system - WE PREFER REAL PEOPLE as more efficient and positive for customer service.

This product I bought with it is perfect for me - first there is no glare from any type of background lighting; the color in all venues is excellent; the detail is unbelievable; it really is a perfect fit for out entertainment area and no one has complained of visual problems - easy to use. Just what my retirement ordered. The membership added to the long term use of my great product and gives me some advantage in terms of interst, etc.

Best thing BBUY came up with. My son bought his own products moving out applied for BBUY card told him make sure you get total card, best money u will ever spend. I personally have saved thousands over the whole time for the past 5 years now. I currently have $1300 in savings this year. Had to use Geek Squad for hard drive replacement made appt part was in quick service all because I had total package. Best money ever spent for the convenience.