Customer Ratings & Reviews

i HAVE HAD THE BESTBUY TOTAL PROTECTION PLAN FOR A NUNBER OF YEARS; AND i'VE USED IT A LOT. IT IS WORTH THE MONEY BECAUSE WHEN THERE ARE TECH PROBLEMS, THIS PLAN IS THE BEST WAYTO GO. I LIKE THAT IF THERE'S AN ISSUE WITH MY TECH i CAN EITHER TAKE IT IN OR THEY WILL COME TO MY HOME, CHECK EVERYTHING OUT AND IF IT CAN'T BE FIXED, THEY WILL HELP YOU GET A NEW PIECE OF TECH.

My experiences have been great. Employees I have worked with are very knowledgeable, upbeat, easy going, provide fanatical customer service.

I appreciate the service I had from the "Geek Squad" and how they treated a computer novice like myself. They did a data transfer to my new laptop so that I did not lose anything.

This membership saved me a lot of money this last year.

The best I ever had, not worrying about the uncertainty.

The Geek Sqaud will fix your appliances on time every time.

this is a real value, i need help sometimes with new configurations. and i like the protection assurance.

Yesterday I was so excited I was a member of the Geek squid. I went into the Santana Row store with my computer. I got a message on my computer that I was unauthenticated. They didn't know what that was and they couldn't help me. I'm still looking for someone who can help!

Have had total tech sicnce before it became total tech. Excellent results (avoid calling in, you will get India and these experiences have cost me weeks off my life). Deal with your local store by scheduling an appointment and going to the store. The store techs are very good and nice to deal with.

I have had Best Buy Total continually for years and would not want to be without it. Always receive prompt, professional support with all tech issues. Geek Squad agents are always patient & helpful.

If you shop at Best Buy often, then becoming a member is a no brainer. The Geek Squad Protection alone is worth it. No need to ship it anywhere, just make an appointment with them and take it to them so they can deal with how to resolve the issue. You get 60 days instead of 15 or 30 days to try something out before missing the deadline to return if you are not satisfied. So you don't feel rushed. The only gimmick here is the 24/7 support via phone or chat. Those agents are NOT trained well enough with what Geek Squad actually supports or not. I've had a few headaches with them and rather just go to a store to ask about issues that they can then tell me if worth setting up an appointment there or have them come to my home.

If you're buying electronics, this is the membership to get! I've saved so much money already with the membership. It paid for itself after my first purchase. Installation, warranties, geek squad, the membership covers so many cost.

I love my totaltech membership, it’s a more bang for your buck than anything else out there. I have access to the knowledge of the Geeksquad for any and all my problems. I have saved hundreds of dollars each and every time I need to use there services. I will never be without this service.

I being enjoying been a member so far, got to many discounts as well, plus is a free if you need any electronic to be fix.. so far i recommended to be a member

Great value. Have used it several times to resolve issues with my personal PC. Only one time we're the Geeks unable to solve a problem, then I discovered the page resolution was still set on the wrong setting!

This plan covers all our needs. Piece of mind is priceless!

Awesome product Was not disappointed Best Buy is the best

I happy to renew my membership it has been a life saver for me with my business and personal items.

Great support. Staff was great at answering questions about different laptops

Peace of mind in knowing things are covered if something stops working. It was also nice in that it covered the dryer installation cost.