Customer Ratings & Reviews

Taking away some services is kind of lame. Best buy is also somewhat limited in what it can actually service. When buying something like a headset or mouse, you're really buying a replacement plan, not a repair plan. That can be a little annoying if the product is no longer available for an in-kind replacement, but the value is decent for frequent buyers.

So many good things about the Total Tech membership. If you own many electronic devices for personal or business, you need this. Geek Squad has been especially helpful with problems of all sorts. Since I only buy from Best Buy, it is an easy choice every year

Have been a total member for years. Great service with no worries about anything.

The membership is a real value, mem wr prices plus unlimited geek squad support are great, also, we have peace of mind of getting protection plan on our purchases.

The price is high for this service - but - it's also worth it if you are a Best Buy customer who plans to purchase electronics/appliances/gaming/TV/phones etc…. The early notification of upcoming deals & the many deals offered through out the year. Also you’ll get a discount on all purchases. If you plan to buy a new computer; they'll set it up; install programs; transfer files/photos/apps….anything from you old computer(s) to your new one if you have this script. For people who aren’t techy - it’s worth it tenfold. I also love the membership savings & early notification of deals. I already saved over 400$ and my script just renewed in May 24. I can’t wait to see Black Friday membership deals!!

Super happy with the service they provided. Fixed my issue with both of my laptops.

Great product. Planning to purchase the dryer soon.

Great value, per Geek Squad coverage and continuing peace of mind, thanks!

I love getting the extra support when I need it from the Geek Squad. They are the best

Really satisfied with the overall protection of my electronics with this Protection Plan

Great service and personal experience! Thank you for the experience with service department!

I love the convenience of having this plan cover my laptops. The Geek squad does an excellent job on repair and backup of my system,

Excellent local coverage. I live close to the Local Best Buy and 2 other locations within 20 to 30 miles. If you make a large purchase, it is a good add on. I am replacing a gaming computer and router. You get better pricing, so it does not take long to recover the cost.

Professional staff, quality service, and work completed on time.

So far this has been a great option , I saved $300 on the price match guarantee. I really appreciate the ease of use also.

They fixed the problem but now none of the saved logins work for any of the websites I need to access.

This membership pays for itself. Today we all have Tech needs. You get help 24/7. Geek Squad and discounts. With it free bag. I’m all in. Love it!!

Best ever subscription paid for top notch highly recommend

This membership is worth it to us older folks who didn’t grow up with computers! I’ve already used their services multiple times and will likely use them more! It’s easy to get an appointment and they answer all my questions. I’ve gone into the store for assistance, as well as used them by phone. Excellent service both ways!

Get Total Tech from a geek member, service was fast and I’m very satisfied