Customer Ratings & Reviews

I would recommend this for anyone who needs help troubleshooting any computer problem. I have used this service multiple times for printer issues and computer issues. Thanks to the help I received my computer was cleared of potential scammers getting access to my personal data. This is the best value I could have purchased for computer issues.

Is very good store and the quality of their products are top on the line, while you’re in the store the staff are very helpful and generous offering us a really good help or taking care of us while we’re shopping there!

This is a great membership to have! The support provided by the Geek Squad alone is worth the purchase. Brett from the G.S. handled transitioning my phones and answered all my questions.

I don't always need these but with a pair of new AirPods and a new laptop: it has already paid for itself by avoiding the more costly Apple Care and Geek Squad cost if we didn't have it.

A no brainer for anyone making more than one tech purchase per year. The 2 years of free Applecare on my new watch and 2 years of warranty on my ROG Ally X alone pays for the membership.

Only been a member for a short amount of time and the benefits are amazing. I have returned and exchanged a couple big price tag items no hassle whatsoever. One of which went on sale at a competitor for $300 less and they price matched for me instantly. Shoutout to the store on 1000 W North Ave in Chicago! Great team!

The Geek Squad team is super! Professional, friendly, knowledgeable, and very helpful. The My Best Buy Total membership made it easy to get service, technical support and to save money.

So far, I like it. I haven't had the chance to see everything it covers, but I hope to. I didn't even know that they offered home service so I'm looking forward to trying that out soon.

The My Best Buy Total membership has been worth every penny. The extended warranty and protection plans give me confidence when buying expensive electronics, and the tech support is super helpful whenever I have questions. I also appreciate the exclusive discounts and offers that help me save money throughout the year. If you shop at Best Buy often or want extra protection for your devices, this membership is a must-have.

I was having an issue with my phone - constant ads. I came to BestBuy and the gentleman at the service dest eliminated my issue in about 15 minutes. I was so worried about not having a working phone, because i was leaving the country in a day or so. Wonderful work done by him.

I have made use of Best Buy Total Tech and the Geek Squad for several years. I enjoy the unlimited Geek Squad assistance. Had it not been for the Geek Squad I would still be trying to set-up my new lap top so it would be usable. Every issue I had I called on the Geek Squad for help. I was not able to load or find HP Smart that needs to be linked to my printer. The tech knew what I was talking about, found the HP Smart info in the system, ran the process to attach it to my lap top and added this interface to my desktop. Another tech was able to attach Gmail under Google to my laptop which I was not able to find. Each technician was thoughtful, courteous, patient and ensured they had addressed my issues prior to disconnecting from my lap top and closing their case. I also need to learn the different features under Windows 11.

The staff at Best Buy are very friendly and know exactly what to do! They helped me set up my new computer, so I didn't have to go through the hassle of figuring it out myself. Which saved me a lot of time and made the whole process completely stress-free. I really appreciate their great service!

I enjoy having this membership, just the extras like geek swuad support and warranties that come with it seem beneficial. I also like the the exclusive deals available to total members

I love Best Buy. I love its total membership plan. I buy all my appliances all my electronics from Best Buy pacifically for the membership and his plan wouldn’t have it any other way.!

The young man that helped me with my older computer was patient and seemed to know I knew little to nothing about computers. The computer got fixed and shortly I’m going to take his advice and buy a new laptop from you naturally. Sincerely John Williamson

The Geek Squad is our best friend and interpreter as we do not speak or understand the language of technology! Do not depend on youngsters when your device is driving you nuts as experience does count.

I love the peace of mind knowing that Best Buy offers such a great deal to protect anything I buy! And when you need help, getting support is always easy and things get fixed quickly!

I absolutely love having the membership. I have to admit I haven’t had much use of its full potential but for the features and amenities it’s awesome! I tell everyone they need it!!!!

The Best Buy Total™ membership has been worth every penny. I love the peace of mind that comes with the protection plans and 24/7 tech support—it’s saved me more than once already. Free shipping and exclusive member perks make shopping even easier, and I really appreciate the discounts on services. It’s a great value overall, and I’d recommend it to anyone who shops at Best Buy regularly

We purchased the Best Buy Total membership when my computer crashed. The customer service I have received is absolutely the best. Titus explained everything to me in terms I understood. Unfortunately, my computer was unfixable but he was able to get some information on a flash drive. I highly recommend the Geek Squad!