Customer Ratings & Reviews

The membership allows us to get quick answers or repairs to our computer problems. Geek Squad is wonderful.

They fixed the problem but now none of the saved logins work for any of the websites I need to access.

This membership has been a great value to us. I bought a new computer that had bad software, even the geek squad couldn't fix it but they recommended I purchase a Total Membership. I did and my bad computer was promptly replaced. I bought a new AVR receiver and really appreciate the membership discount. There are a lot of perks with the Total Membership. Check them out.

I've used many of the benefits and I like that I get an extended warranty for 2 years on products I purchase.

honestly, it's the geek squad protection for me, we have an unreasonable number of electronics for one household, but gamers gotta game

This is an amazing value. I buy a lot of tech and this certainly incentivizes me to continue buying at best buy. I haven't had to use much past my free apple care on apple devices, but it's great to have the peace of mind that some of my high end electronics have insurance plans on them.

Lol I love the e.g. for reviewing this. Honestly the Total is pretty sick so far, and has technically saved more than it cost, but also got it as part of the initial package deal that got me and fam interested in best buy soooo it still has an itsy bit more to prove, but yea i'd say if you're looking to drop over $500 / year at Best Buy this is worth easy, assuming you're not TOO picky on brand or color to min max the deals

I have always been impressed with the exceptional customer service provided by this business. Every interaction is handled with professionalism, efficiency, and genuine care. They consistently go above and beyond to ensure my satisfaction, making me feel valued as a customer. Their attention to detail and willingness to assist with any issue or question is truly commendable. It’s rare to find a place where you can rely on consistent quality and friendly service every time. Highly recommend!

I'm especially appreciative of my membership because of it's value and it covers my desktop, laptop, as well as my cell phone. It's a bargain at its price.

Love all the perks. Have the ability to save a lot of money.

KLnowing that if anything happens to my cvomputer Best Buy has my back.

It’s really convenient and easy to use representatives are friendly and very knowledgeable about products and services

This membership is such a great value. With Geek Squad support, the peace of mind it gives you can’t be beat.

It seemed to be a good deal.Never have been a member to anything like this before.So we thought we would give it a try

Excellent for those out there who are not tech savvy and owns alot of smart techs

App easy to use. Great way to keep in touch with purchases and subscriptions. No more looking for warranty paperwork.

Excellent customer service. Love the price adjustment feature. I have saved many dollars adjusting items after I have purchased them. Subscribe to the service for many years now, save me, thousands in the long run.

They help with all my needs of I have any questions.

The Total program that BestBuy offers is a fantastic program. Anytime we have an issue with electronics or security systems, they take care of it free of charge most of the time. I love this program and feel its well worth the price. We have used this program many times.

The unlimited Geek squad for the next year is great. Hope I don't need to use it, but nice to have.