Customer Ratings & Reviews

So useful. Between discounts on appliances to help with computers and other tech products. Could t be more valuable.

I like this protection plan because it covers a lot of services with this plan you can get your large items or small items checked computers stoves refrigerator microwave dishwasher or phone they are there to help you and as far as phones some places charge you to check your phone even if you bought it there. I can truly say this service plan is great.

Great customer service and the yearly membership..

No dislikes at all. What i love about this plan is that it birngs ease because i get 24/7 tech support, protection plan, and 60 day return policy. Also If you buy a electronic from Best Buy in the last 60 days and you add this plan your device is covered. And its a yearly plan

This membership is a real value. Member prices, and Geek Squad are great! I have a peace of mind knowing all the value I have in my Best Buy total membership.

Good Job Greek Squad Team! Good answer at the exactly time.

I had 6 or more external hard drives that were 10 year plus old and a USB and decided to come to Best Buy Geek Squad to do a transfer onto my 2 TB external hard drive that was empty. If I didn’t get this membership they would charge me each item totaling up to more than $700. I got all of it done with this membership and saved a ton. Also got my Microsoft family office installed by them for free with this membership. Great value so far.

GLAD TO BE A MEMBER AND HAVE UNLIMITED SUPPORT WITH THE GEEK SQUAD

I like the way you guys send me emails. To let me know about new products on sale. 24/7 geek squad tech support. Free 2- day shipping. The extended return and exchange on most products.

Pete was the best salesman- took time to explain options and made us feel like we chose what was best for us.

Personnel assistant was very helpful in deciding which way to go with my purchase and how to use it.

This membership has been extremely helpful for all our purchases. It is a very good value and our local Geek Squad is professional.

good item; easy purchase - price great! went fast N

Knowledgeable staff, professional knew what they were doing. No propblems with downloading previous info on old computer.

This membership is a great option. It has already helped to pay itself off by the fantastic options and coverage that it offers. Thanks, Doug Andrews

We saved by not having to pay extra for the geek squad to set up our new computer & gave us extra warranty on our new dishwasher.

Best Buy has a completely incompetent fraud protection system. They send an email that doesn't have their logo, asking you to call a number that doesn't appear on their website, so it looks fraudulent. The other thing that looks fraudulent is that all their fraud-related emails are set to disappear from your inbox after you read them. They give you 24 hours to respond to the email. If you don't, they block your name (not your credit card, your name) so you can't order anything, not even at their stores, for delivery at their stores. They don't even check with your credit card. To get the block removed, you have to find someone in their maze of a phone tree who actually understands the system and can contact the powers that remove the block. The department that removes the block is a secret that they don't communicate - not to their sales representative, not to their in-store staff, and certainly not to their customers. Once you find a person who knows something, they are great. Bottom line: 10 days, 6? phone calls, 2 trips to the store. Maybe after all that I might have now placed an order that I hope will work. They need to fix their horrible system and inform their people how it works.

Im very grateful for the help and support I’ve received from the Harbison team and am considering continuing it for next year. They are excellent plus I think my products I bought from Best Buy may be guaranteed some

Everyone was very helpful, From the Sales person to the Geek folks who helped me set my new lap top up.

Bought various items using my Best Buy membership.