Customer Ratings & Reviews

Best Buy has a completely incompetent fraud protection system. They send an email that doesn't have their logo, asking you to call a number that doesn't appear on their website, so it looks fraudulent. The other thing that looks fraudulent is that all their fraud-related emails are set to disappear from your inbox after you read them. They give you 24 hours to respond to the email. If you don't, they block your name (not your credit card, your name) so you can't order anything, not even at their stores, for delivery at their stores. They don't even check with your credit card. To get the block removed, you have to find someone in their maze of a phone tree who actually understands the system and can contact the powers that remove the block. The department that removes the block is a secret that they don't communicate - not to their sales representative, not to their in-store staff, and certainly not to their customers. Once you find a person who knows something, they are great. Bottom line: 10 days, 6? phone calls, 2 trips to the store. Maybe after all that I might have now placed an order that I hope will work. They need to fix their horrible system and inform their people how it works.

Im very grateful for the help and support I’ve received from the Harbison team and am considering continuing it for next year. They are excellent plus I think my products I bought from Best Buy may be guaranteed some

Everyone was very helpful, From the Sales person to the Geek folks who helped me set my new lap top up.

Bought various items using my Best Buy membership.

The Geek Squad was very friendly, knowledgeable, and helped with my technical issue.

Love it as it’s better than going to Apple Store and a good price.

This membership is a great value. also like the fact that i get unlimited access to the geek squad. to help me with any issues that come up with my computer.

Great to have I love Best Buy it is good to have especially if you love tech

Wonderful service - couldnt turn down the membership - fixed my locked out computer within a few hours and had it completely re set back up and ready for me to use. Def recommend!

Used this right away setting up a new computer. Geek squad did a good job.

One never knows so this is a must to have now. Great price

Great job finding and fixing the issue. Would highly recommend this service.

This membership is valuable and necessary for me. Affordable, inclusive and great to know I have the membership.

My experince was very good they help me to choose my laptop and then give me a real explanatioin on every think

Having just moved to a new to us home a couple of years ago, purchasing this plan has ended up being a great option. In that time, we have purchased several kitchen appliances and a couple of large flat screens. We had some difficult installations and we ended up having a problems with a range that took several visits by the Geek Squad and the replacement of a number of parts. Of course, your milage my vary but in our case it has ended up paying for itself.

Is really good this membership I love it. Thanks

My Best Buy Total Yearly Membership has been an absolute Lifesaver throughout all these many years. I believe I have been with them now for over 20 years with this service. If you plan on having anything Electronic or a purchase from Best Buy more than $200.00 I strongly recommend this product.

I use them very little but when I need them I've got them!

Donald relieved my anxiety of transfering into my new computer. This service gave me an easy option to replacing my computer and transfering my data

Great membership looking to use it this year for sure and then some