Customer Ratings & Reviews

MEMBERSHIP IS THE WAY TO GO!!! I WILL NEVER NOT HAVE A EMBERSHIP WITH BEST BUY, MORE THAN PAYS FOR ITSELF!

This membership has excellent value and is highly recommended.

I signed up for the Best Buy Total Membership hoping it would provide real value over the year, but honestly, it’s been a letdown. For the hefty annual price (currently $179.99), I expected more inclusive benefits. While the plan sounds great on paper—tech support, product protection, discounts, and service perks—you’ll quickly find that you still end up paying a good chunk out of pocket for things you thought were covered. For example: Repairs often have service fees or labor costs that aren’t included. Discounts on certain items are minimal or limited to things I rarely buy. The “exclusive access” perk feels underwhelming—nothing I wouldn’t already see as a regular customer. Reading through other customer reviews, I’ve seen a lot of the same feedback: Confusion about what's actually included Disappointment with the level of coverage Some mentioned the plan used to be better, but recent changes made it feel more like a cash grab. The only real perks I’ve consistently used are free shipping and the 24/7 tech support, which is helpful but not enough to justify the high price tag—especially when I still have to pay for many services or repairs anyway. Bottom line: Unless you’re constantly buying big-ticket tech from Best Buy or need frequent tech help, the value just isn’t there. I’d recommend doing the math based on your usage before committing for a full year.

Geek Squad is very knowledgeable and helpful staff. Great place to take my issues with the computer.

This membership has paid for itself within our first visit to the Geek Squad. It is so nice to know my devices are now covered for the next year!

Im still a bit skeptical with Memberships. If I didnt make a big purchase I don't think it would have worked out for me. We have 1 year under our belt and have made several purchasee that are covered for 2 years as long as we continue to re-up every year. The savings perk is a great set up as well.

This membership is a real value, especially if one has multiple items purchased at Best Buy

really great Geek Squad staff. Patient because I am no Techie. Clear explanations. Explained the benefits of membership

Have not had to use it so far, but is looking forward to it when necessary

Very glad I have this My Best Buy Total I always try to purchase from Best Buy first

membership was inexpensive, considering it includes the Geek squad transferring my data for the price of the membership

Worth it if you buy electronics often or have a big family with frequent tech needs. The bonuses and offers are a plus.

The way they treated me was really respectful even though I yelled at the costumer service person " He waved the fees for me " Ultimately " Great personnel "

When I brought my grandson's computer to the Alakawa Best Buy, the service representative (Ashton) notified me about obtaining the "My Best Buy Total" membership. Thanks to Ashton, my grandson's computer is back in service without additional cost for the troubleshooting and readdressing the BIOS. Thank you Ashton. With all the technological gadgets we have, I'm glad I now have the Best Buy Total membership.

My laptop was 11 years old, crashed and Geek Squad saved me. I had already decided to purchase a new laptop before the crash so did it quickly. Purchase was very smooth with no pressure, just guidance. Geek Squad was able to transfer everything from old to new laptops. I'm not a computer guru so it is comforting to know I can get help with my membership.

I love my membership so far!! The benefits it comes with out weights the small cost and is worth it!!

This membership is an excellent value for my future purchases and protection of my purchases

This is the best purchase I have made in a very long time. It was recommended to me by a friend, and I had doubts. It has already paid for itself in just one short month!!!

Nice to have this plan anytime we need to use it. We would recommend for everyone.

I use my membership every time I make a purchase. The interest free financing has saved me a load of money, and automatic warranty is great peace of mind.