Customer Ratings & Reviews

Best Buy describes it’s Total Yearly Membership with the words “dedicated” and “peace of mind.” This is far from the truth. I signed up in 2018 for a “just in case” reason. Fortunately, I used it maybe a handfull of times, for over the phone support. At the begining, the calls where handled in the U.S. and had a positive resolution. Now, in most rescent years, all calls are out of the country. If the representative is unable to provide assistance there isn’t any further support during the call but to submit a ticket for an email response in 5-10 business days. My solar panels have recently stopped working so now I was actually going to use my membership. Unfortunately, I spent way too many hours talking with three different representatives. The last one couldn’t even find my membership so nothing further could be done. In addition, I also pay for geek squad coverage on my items so the word Total certainly doesn’t hold it’s value. If you are looking to sign up for this membership, I would highly consider asking specific questions on the items you are purchasing and how exactly this can be beneficial to your household. For me, finding out my so called benefits weren’t worth the yearly $179 plus tax fee was extremely disappointing.

The staff were so helpful, kind, and patient. I am not tech educated, but the staff explained things in terms i undertood.

it is a very valuble esse on our minds to use tis easy , helpful service. we have used it several times.worth every penney.

So in love with my membership. I get amazing deals all the time . All the electronics that I’ve purchased with Best Buy have been amazing my favorite one has been my tv .

Purchasing the BestBuy Total membership is a game changer. It's like getting insurance on your car. It provided peace of mind because we all know it's not a matter of if you'll ever need it as much as when you do, it's there.

Real value, I will do it again and again, supportive

Every dollar is worth the membership. I can have experts assess and fix all my devices for one flat price = priceless

Love this membership and everything that goes with it. No worries here.

This helps on anything I need from Products and services.

I have no complaints or regrets thus far. Geek Squad assisted with repairing a laptop and evething was handled professionally.

so far the my best buy total is helping out on all the questions that i have for my new computer. Everyone has been great and helpful.

Great membership to have whether you're a relative novice or a technology "Geek".

If you have a lot of electronics this membership is perfect. Very cheap for a whole year of coverage on all your devices purchased at best buy.

So thankful they were able to help me with my problem! Highly recommend

Geek Squad is great! With the addition of this plan, I know I have great coverage.

I am very pleased with my Best Buy membership. Tech support is excellent

Great Tech Support. Good Value. This will keep yor devices fine tuned...

Its a good value knowing you can get your computer fixed by the pros....

So far,so good. I have only been a menber for a littler over a month and so far, it has live up to is advantageous.

This is a great value and convenience for us. Would recommend to anyone