Customer Ratings & Reviews

The Geek Squad team is super! Professional, friendly, knowledgeable, and very helpful. The My Best Buy Total membership made it easy to get service, technical support and to save money.

I love my Best Total! The Geek Squad is wonderful and completely worth the price. I had some computer issues this year and I would have paid a lot more to have them fixed with out Geek Squad.

This membership as a total asset. It's always there when I need it and everyone is always courteous and always get the job done. The Geek Squad is a true lifesaver.

I love Best Buy. I love its total membership plan. I buy all my appliances all my electronics from Best Buy pacifically for the membership and his plan wouldn’t have it any other way.!

I bought a new laptop and wanted to be sure I could use Microsoft Outlook for my mail. Not sure that I could get it to transfer from my former desktop, I enrolled to get the help I needed. Very glad because the install was not seamless. The Geek squad set me up.

So far, a great investment. They transferred all my data from old laptop to new one perfectly. Then about a week later, I had trouble with a software installation and they fixed it free of charge as part of the agreement in about 10 minutes. Great service tech, very friendly and competent.

This membership has been highly valuable to me so far. I have been able to get my issues resolved and questions answered. The Geek Squad is both courteous and knowledgeable. I appreciate both their honesty and professionalism. I feel confident that they will meet any future needs and have already recommended them to a few friends.

The Best Buy total protection service is a great tool to have. the service is excellent. The Best Buy customer service is top notch. We recently bought a new computer and the Best Buy total package. We had the service in Illinois for many years. Now that we are in Virginia we are continuing this very useful service. Thank You!

The geek squad is the place to go. If you have any kind of problem or concern with your electronics. Again, they help me with transferring from one computer to another. Additionally, I purchased a yearly membership which will protect me if I need further help. That is a very comforting thought because they are my go-to place when I need help!

I absolutely love having the membership. I have to admit I haven’t had much use of its full potential but for the features and amenities it’s awesome! I tell everyone they need it!!!!

No problems I love it. It dries heavily loads quicker than I thought it would. Easy to use and settings are easy. My teenager has no problem with doing their own laundry and using the dryer efficiently. Easy on my gas bill. Quiet while in use and notification bell when dryer is done. We use permipress cycle and never have to iron.

I renewed my membership because I had a really bad issue where a gaming pc had to be sent out for repair (motherboard) after 6 months of ownership. The PC came back looking like it was chewed up and dropped. Best Buy gave me a full cried for the original price. I was shocked and thankful.

The membership has saved me so much money. If something goes wrong with your product, they are very helpful. I buy all my electronics from Best Buy and I am very happy with the service and membership.

This membership it totally worth the price. We buy most of our house appliances through BestBuy, and let all face it, sometimes the items we buy don't cut it. This plan allows us to swap to a different item within a certain timeframe, even if we just don't like it. I was also very happy with the current NFL Sunday Ticket via YouTube TV Promo with having this membership.

I have always bought all my electronics at BEST BUY.. its a security to find knowledgeable people and get great prices and KNOW all your products are protected!! We have so many things from BB ... I hope they don't succumb to the demise of brick and mortar stores like everyone else.

I like to have the Best Buy Total Membership. It doesn’t cast that much and gives me assurance that I can contact the Geek Squad for help when needed

Loved my membership it is very essential when I comes to using in store or online I would recommend everyone to use or even consider the membership and all of the great benefits that come with it.

It works well but have some issues with not catching every movement. A delivery yesterday didn't show the person at all, just the truck leaving. That may be user error though.

perfect for worry free transfer of all my info from old computer to new one. worth every penny as my old computer was 11 years old and i needed help with all the new features on my new HP. scheduled a learning session and it was so helpful.

This is a great membership to have! The support provided by the Geek Squad alone is worth the purchase. Brett from the G.S. handled transitioning my phones and answered all my questions.