Customer Ratings & Reviews

I have found no matter how many times or how many of the family laptops need updates or saving data, a Geek Squad Agent is always there to provide the assistance we need.

I bought a processor at Best Buy and Sophia in the Grapevine store was extremely knowledgeable, helpful and answered all my questions. She set up the processor like I wanted, She restored my data from my old processor and placed the data on the new one. I received great customer service from Sophia.

This has been so worth it! If you plan to buy major appliances or other pricey items definitely consider this. We’ve saved a ton of money!

Considering that I saved a 3x the cost of the My Best Buy Total membership, didn't have to pay the $249 for the Protection, and the discount on my first purchase using 0% interest financing if paid in full for 24 months. The money that I will also save on my planned future purchases, it's already paid for itself and the rest of the benefits are basically just extra perks.

I have used geek squad for other items so it was a no brainer for me to get this when i bought my sons new laptop. I need it to last multiple years so having this coverage for a good price gives me that extra peace of mind especially with the great customer service the geek squad consistently provides.

I feel secure knowing I have a five year warranty. I purchased a TV from another competitor I was treated horribly. I will now be going to Best Buy for high ticket items. Thank you for restoring my faith and offering quality products.

Although I struggled to contact the store directly and that was very frustrating and could of been an unnecessary roadblock, my in store experience was great and everything went smoothly.

The Total Membership program is a great value, offering convenient access to a range of benefits all in one place. Signing up was simple, and I’ve really enjoyed how user-friendly it is to use and manage my account. It’s been a smart choice for staying organized and getting the most out of the services I use every day.

I have been a member for 5 years. The Geek Squad has always been Johnny on the spot for any issue that I have. They are knowledgeable, considerate and very patient. I sing their praises any time someone mentions computer challenges..."You should call the Geek Squad"

This membership is ultimately the BEST deal! Member prices in addition to unlimited Geek Squad support are awsome. I also love the fact that I get protection plans on all my purchases. It's a win win all around that produces great eace of mind for me.

I still think the membership is a good value. The extended service plans are helpful. I do miss the install and delivery being included though.

Although, I haven’t had a chance to use it yet I know from others that it’s worth the investment in getting, especially if you tend to purchase a good bit of technology.

My grandson is enjoying the laptop for both gaming and school work. He's able to play with his grade school friends in a different state.

This is the best purchase I have made in years. Great service, good communication, and knowledgeable. I highly recommend the Geek Squad!

High value! Enjoying the protection plans. Have already used Geek Squad and have found them very good. I highly recommend this membership.

My purchase of a yearly contract is great because one never knows what may happen. I live near Prescott and this is the only store near us. s a senior options are minable. Service is greatly appreciated.

Total tech is a great deal when computer needs help. We greatly appreciate techs being able to take over computer online and fix the problems without having to take product into the store to be fixed.

membership is worth the savings for the extra warranty and also for the price adjustment period when items go on sale right after you made purchase!

I have not really utilized the services available through the membership but if it really is as helpful as it seems to be, I am sure I will be delighted to have the ready answers when I have tech questions.

The new membership is a very good value, which saves money but not having to purchase a new pc and I can also bring in my other computers if they need service. Plus, you can trust the Best Buy technicians they have a lot of knowledge. They always welcoming to their customers and service their customers with expertise. What a great plan for a whole year. Hopefully, they lower the price.