Customer Ratings & Reviews

It's great to have but takes too long to get to a person that can actually help you. Just made a big purchase at the store and did not get any kind of discount.

I love that I can get support from Geek Squad and have less worries with the protection plan, and the members pricing is a bonus.

My mom lock herself out of her phone she has dementia and after multiple attempts to unlock it we came to Bestbuy . Bestbuy took care of the issue and there was no charge for the service because I purchased my membership! Nice work and thank you for your great service!

With all the fraud and tech issues going on it is peace of mind to know that I can take my computer in any time and have it checked or cleaned up or anything I need with my devises. Thank you geek squad

This was a great deal that saved me money the first day, as it was less than the computer service would have cost. Big thanks to Mark at Culver City, CA Geek Squad for suggesting I buy this.

Having the membership saved me a lot of headaches with my products. I even got a refund for the price difference. Best Buy really respects the terms of its memberships.

My Best Buy Total Membership is an OUTSTANDING value. The service is trained in listening to nontechnical people like me who run into problems then need help. They are patient, kind, and extremely helpful with enabling me to understand problems and how they develop. I am extremely grateful to Best Buy for creating this service. I could not be without it!

The geek squad did a very good job at repairing my iMac 2017 27”. I tried to upgrade it to Tahoe 26 and the operating system went crazy, but the geek squad was able to breathe life back into my 2017 iMac. I am so thankful.

Although pricey, it has been of good use. Getting the computer to recognize my printer, setting up Webroot or my other apps, The Geek Squad & the My Best Buy program has been a godsend. It's like the tech version of AAA+ .

The Best Buy membership gives me financial peace of mind and convenience. I believe that having this membership shields me from the high cost of unexpected repairs and avoids the hassle of finding and scheduling a reliable repair service yourself.

I really like this subscription with the amount I shop at Best Buy. I feel like it could either be less expensive or them add more deals or something but it's pretty nice to have if you're a frequent shopper.

Great membership to have if you purchase multiple items throughout the year, everything is covered including geeksqaud services.

They help us out whenever we need it and give us good price matches and money back if bought within 2 months if it goes on sale!

The Best Buy membership card provides excellent benefits, from exclusive discounts to reward points that add up quickly. A strong value for frequent shoppers.

I had the best customer service that anyone could wish for. Thanks to Abby and Steven. Abby is smart, polite, kind and patience. Steven went out of his way to make sure I was happy. I will recommend this Geek Squad team to everyone.

Honestly, worth it. I rarely shopped at Best Buy but I basically got total tech for free because a price match gave me 180 back, and they fix up most devices for free, plus 60 day returns is a plus, definitely a buy especially if you’re looking to buy something expensive like an e scooter pc bike or whatever, it’s been 2 months or so amd I saved 300+180, which is nkt at all comparable to the 179.99 I spent

Best Buy’s membership is absolutely worth it—exclusive deals, faster support, and extended warranties make every purchase feel smarter and more secure.

Electronics can go bad at any time, it’s a piece of mind that we have this on our disposal, highly recommend people or buying any electronics to get the total one

This membership is a great value. I love that I have unlimited Geek Squad support, as well as additional protection on my purchases. The membership gives me peace of mind.

This membership has saved me a lot of time, money and headaches over the years. It provides protection for 24 months on all products (AppleCare if it is an Apple product.) Could not be happier with it. If you are someone who uses technology a lot, I would recommend it.