Customer Ratings & Reviews

Just Get My Best Buy Total! You won't regret it. I travel a lot, and they are always available via chat or on the phone to help with everything (except hardware issues). But whenever I have a hardware issue they graciously fix it. They also set up a new laptop for me that I purchased online. I've saved thousands of dollars over the 11+ years I've had Geek Squad protection!

The membership is a real value! You get membership pricing and technical support! Highly recommend getting the membership!

This is the best thing ever. A life time warranty that renews anually. This is extremely reassuring that Best Buy protects the items you buy at Best Buy!

This is the best purchase I have made in years. Great service, good communication, and knowledgeable. I highly recommend the Geek Squad!

This membership covers nearly everything i purchase. I feel good knowing my items will be protected for replacement or repair. Hooray for the Geek squad!

My grandson is enjoying the laptop for both gaming and school work. He's able to play with his grade school friends in a different state.

I purchased this membership to have full warranty and service available to me. The Geek Squad is an over the top added benefit! While transferring material from my old computer to this new laptop, the Geeks were very engaging and encouraging. You can even schedule one on one help sessions, if needed! The membership is also there for other purchases.

The technician was extremely helpful and getting my computer set up. The only thing I would say is to make sure you tell your client everything that they need because I had to go in six different times to take something for the computer because they told me I did not need these things and then turned around and said I did

I had to get a new computer with a different OS. It was imperative that I had all my old information transferred. The geek squad made it timely, easy to find and get me started again.

Having this membership gave me peace of mind and it helped me in my time of need under a very stressful situation! Whether it is used again or not, it is a relief that knowing that help is just a phone call away with the Geek Squad being included is a sure bonus! Thank you very much Best Buy!

Feeling good about knowing that I’m covered for repairs on any item I have, even if not purchased at Best Buy.

Absolutely amazing program. The 24/7 tech support is truly invaluable -I've used it multiple times since purchasing and they have always been prompt and resolved all issues in a very timely manner.

So far membership is working well. Have only been a member for a couple of months. All associates have been very polite and have taken time to answer all my questions.

Thank you so much for the membership package. It was so helpful to us and the customer service and technician was great!

When in to look at replacement oven/range and a over the oven microwave. Reggie the sales man was very easy to work with.

The membership is a good deal in an era of tech challenges that run you down phone trees and help lines that are difficult to use, this one is a breath of fresh air.

I’ve had the Best Buy total membership for years now I renew it every year. It’s great. My appliances are all covered and they come out to my house to repair. Love it.

This is a great feature to have to add on to your Best Buy shopping experience. You shop there a great amount of time for Technology and Electronics why not get great benefits to your purchases? You’ll appreciate it when you need it

Getting this membership has helped me get not only good deals but, also saved me money whenever my computer had software issues and I had to take it for repair service! In my opinion if you buy most of your electronics here you should get it, it I’ll save you tons of money in the end.

We have had the My Best Buy Total membership for many years. We love it because when we need help they are there to help you. Thank you.