Customer Ratings & Reviews

3 year member, I was very disappointed when my membership had an expired card on it. I contacted them 4 days too late to rectify. No w, ALL OF MY WARRANTIES ARE NULL AND VOID. My account still shows all of them. But I am out of luck. I called. The "back" office was supposed to contact me, but its been 5 DAYS, nothing. Now way to contact for help to fix. So, I paid more to go with Best Buy and now it kind of wasn't worth it without the coverage,

This membership is a great value for all purchases at Best Buy. They qualify for this protection. I had to return a very expensive television, but when there was no replacement available, I received a gift card for a little less than what I paid for the television. It is also come in handy for other items, such as laptop protection, most recently the charger cord for the laptop broke, and I was mailed a brand new one within a week.

My decision to to become a member was simple and easy. Best Buy offers a variety of products and services. One in particular is access to the Geek Squad. Unlike other options, the ability to pick and choose what electronic products I would consider, the Geek Squad enables me to address any and all issues.

I recently signed up for the BestBuy Total Membership, and I can confidently say it has transformed the way I approach tech shopping. This membership is not just a subscription; it's a comprehensive service that adds significant value to every aspect of the BestBuy experience. First and foremost, the perks that come with the Total Membership are unparalleled. The ability to enjoy free shipping on eligible items, regardless of order value, has been a game-changer for me. No more hesitations about adding that extra accessory or gadget to my cart – the convenience of free shipping is a definite plus. The exclusive member-only deals and discounts are another highlight. BestBuy consistently offers compelling promotions, and as a Total Member, I get access to even more savings. These exclusive offers have allowed me to score some fantastic deals on high-end electronics, making the membership fee more than worthwhile. One of the standout features of the Total Membership is the extended return window. Having an additional 30 days to return items gives me peace of mind, especially when making significant tech purchases. It's a testament to BestBuy's confidence in the quality of their products and commitment to customer satisfaction. The tech support benefits are a true lifesaver. The 24/7 access to Geek Squad experts for assistance with setup, troubleshooting, and general tech advice is invaluable. Knowing that expert help is just a phone call away provides a level of reassurance that sets BestBuy apart from other retailers. The Total Membership app is a user-friendly hub that consolidates all these benefits into one seamless interface. It's easy to navigate, and I appreciate the personalized recommendations and early access to sales events, keeping me in the loop about the latest tech trends and offerings. The annual membership fee is a modest investment when compared to the savings and conveniences it provides. Whether you're a tech enthusiast, a casual shopper, or someone who values excellent customer service, the BestBuy Total Membership is a no-brainer. In conclusion, the BestBuy Total Membership has elevated my tech shopping experience to new heights. The combination of exclusive deals, free shipping, extended return windows, and tech support make it a must-have for anyone who values quality, convenience, and savings. I wholeheartedly recommend the Total Membership to tech enthusiasts and casual shoppers alike – it's an investment that pays off with every purchase.

I love the membership. It has saved me hundreds of dollars with the price match system. I also love how there is a protection plan for 2 years on every device purchased.

I am not one for store memberships, especially if I have to pay for the sub as I have a fixed income, but when I had to bring in my PC for a scan and diagnostic, the Total Membership was a little more expensive than the diagnostics. I have a custom build PC, and know nothing about computers, so the total membership pays for itself in cleanings, diagnostics and anything other care my PC will need. Additionally, in-store protection plans are included with the membership, no need to pay extra, which has always been my turn-off. tldr: The Total Membership is well worth the price and more than pays for itself.

Geek squad member showed me what it was going to cost to repair my computer and said it would be cheaper to buy the membership and it would cover what needed to be done. Plus i can use it on other items in my house and they do not have to be bought from best buy.

Being able to get so many different discounts a day and the ability for anything happens to the items I buy like an Xbox elite controller I could have it repaired at Geek Squad. I love the Best Buy total membership and I would recommend it to anybody. Especially if you for instance, happen to buy a laptop there crack the screen they can repair it.

Great place to shop, great professional personnel. The membership is a real plus knowing if anything goes wrong the Geek Squad is there to help get me back on board, and the price is right. Best experience at Best Buy!

For me, the Total membership is totally worth it. Extended waranters have saved me more than once. Computer support, even for the tablet my daughter took with her to college at the Best Buy there. Nothing else needs to be said-but these are our two of the advantages...

Its nice to know that if I had a problem they have my back. My wife's computer more ssd space the Geek Squad was outstanding they helped me get the right board and reset the computer and moved all her files. They also found some bad files that my firewall did not catch. The only thing I paid for was the part. You can not get that anywhere else that I know of. Thank you the help.

Great Customer Service and the discounts and benefits they offer are really useful. They really know how to sell tech and how to take care of tech

Definitely worth the price. You never know when something (expensive) is going to happen. The Total membership takes care of that.

Depends on your need and lifestyle, as to weather or not you need this product. I purchased it because accidents happen and Its better to be covered than out of pocket 100's of dollars. Good service and support team!

I began to receive the benefits of membership immediately: Special pricing, bonus points, device protection, and services, such as transferring data from one device to another. The Geek Squad will also help me complete the setup of my new device and help me when needed in-person, on the phone or remotely.

Best Buy Total™ Membership Review: Totally worth it! The 24/7 Geek Squad support, product protection, and exclusive deals make it a great value. Perfect for anyone who loves tech and wants peace of mind.

Use my membership often to keep the computer clean. Always helpful and are efficient and effective.

Because of this membership I got a free data transfer by the geek squad and it was very helpful. Also I don't have to buy apple care since that is also covered in the membership. I love it. You get a lot of services at a great price

This membership is definitely worth it! The unlimited Geek Squad support is amazing. Also knowing that I can have protection plans makes things smoother. Plus it comes with added benefits!

My biggest impression was how friendly and helpful the staff was. They made sure to explain all the important details to me and answered all my questions.