Customer Ratings & Reviews

It's a product that's better to have and not use, and better to want and not have. It's an investment in our work tools.

Recommendation to purchase made total sense with buying a new computer. They set up the new computer, transferring everything from old computer. And we can bring computer in if any issues.

I am happy that I purchased the Total Buy membership. The Geek Squad was able to transfer all of my files to my new OmniBook from my old cracked laptop. Whew! What relief. I am now up and running again.

I highly recommend the Best Buy Credit Card to anyone who loves technology and wants to maximize their savings on electronics and appliances. Not only does the card offer excellent financing options on larger purchases, but the exclusive rewards and discounts for cardholders make it incredibly valuable over time. I often recommend it to friends and family who shop at Best Buy, especially when they’re upgrading their home entertainment systems or buying new laptops. The ability to earn rewards on every purchase, combined with the flexible payment plans, makes this card a smart choice for both tech enthusiasts and casual shoppers. It’s definitely a card worth considering if you want to get the most out of your purchases.

Geek Squad did a good job of transferring data from old computer to new. However, they overlooked my primary concern which was no Windows Security/Defender. I had to download a new copy of Windows 11 which resolved the problem.

I got so much value from my total tech membership. I got a car alarm, amplifier, radio and speakers installed in one car, had an issue with a computer and had geek squad reformat and fix a a computer, took another car in for speaker upgrades, and at least 2-3 other great value things. was totally worth it for me. not sure I'll keep it for a second year as I got it because of the car install stuff. that's where i found the most value.

I like buying the extra warranty and coverage for my family simply because I'm not usually not home or able to help out so anything to help my wife an family and warranty just makes sense

We have a great peace of mind that if we have any issues we need to discuss at Best Buy that our Best Buy Total membership has come in very handy in the past.

My overall experience was great! I knew the qualities I wanted in my purchase of a laptop, however what I didn’t know is that I’d be getting a priceless customer service and support! The employee who not only took the time to explain the choices but the specs of each option! The employee really wanted to make sure I was fully informed and threw his own skillful expertise into his explanation. The employee also was super patient and was polite and VERY charismatic. I’ve yet to enter another store where I’ve recieved the exact extraordinary service I was provided from this employee. I unfortunately forgot his name but I absolutely think he is in order for praise and promotion for representing BESTBUY with integrity and pride!!!

Definitely recommend getting total tech membership. On top of protection for all of your items to get extra sales throughout the year.

costumer service are very helpfull,thank you,they me exactly what happens to my laptop

I admit, it was confusing to understand the membership details, in comparison to Geek Squad coverage. After understanding, i purchased and it was totally worth it. Immediately earned rewards on the purchase. Two weeks later, the purchase was on sale and we received almost 150 back as part of the program when i went in to "price match the sale." The membership has paid for itself already!

My family loves Best Buy! It's our go to place for all electronics. The pricing is good as is the service.

If you buy a lot of electronics then im sure its worth it. They removed the Free Install bonus which is the only reason I signed up to be honest. Didnt cancel renewal before it processed so im locked in for another year. Member pricing on some things is pretty good but not too sure its worth the cost of the membership. Free warranties are nice but if you arent hard on things then you will probably never really need it so again, not too sure if its worth the yearly membership. I only signed up because I was buying appliances and with each install, delivery fee, and haul away fee it was cheaper to sign up for the membership but since they have removed the free install and free haul away perks so the value for the money isnt there anymore. I have a reminder to cancel a few days before it renews next year.

I am very pleased with my new computer. It does everything they said it would and the Geek squad at Best Buy transferred all my files from my old to my new and everything has been great!!! So happy I went to Best Buy and didn't try to do all this on my own.

This membership gives me peace of mind, with the Geek Squad, I know if anything should have a problem it’s covered , it also helps with special member sales & prices.

The membership is a great value. I have used it with the purchase of a new laptop virus protection and Microsoft Office

One of the smartest purchases I have made. Small $ for a big piece of mind, I have had no hassle using it several times

So far it has been worth its value because of the need to transfer everything from my old laptop to my new.

Geek Squad Membership pays for itself within one time of needing help. I called in and they went directly into my laptop and fixed my printer. I could not have done this on my own.