Customer Ratings & Reviews

Had an issue with my son's laptop and this plan saved us about $200, so the cost of the plan was well worth it.

I’ve been a member of Best Buy’s loyalty program for quite some time now, and I must say, it’s been an incredibly rewarding experience. From exclusive discounts to personalized recommendations, my Best Buy membership has truly enhanced my shopping journey. One of the aspects I appreciate the most about my membership is the special treatment I receive. Whether it’s early access to sales events or member-only promotions, Best Buy consistently goes above and beyond to make me feel valued as a customer. Additionally, the ability to earn points on every purchase and redeem them for rewards has allowed me to save money on future purchases—a perk that I definitely take advantage of. Furthermore, I’ve found the member-exclusive perks to be incredibly useful. Whether it’s free shipping on eligible orders, extended return windows, or access to the Geek Squad for technical support, these benefits have streamlined my shopping experience and provided peace of mind knowing that assistance is readily available when needed. In terms of tangible benefits, my Best Buy membership has proven to be a worthwhile investment. The savings I’ve accrued over time have more than offset the cost of membership, making it a no-brainer for anyone who frequently shops at Best Buy. Overall, my Best Buy membership has exceeded my expectations in terms of both appreciation and benefits. It has transformed the way I shop for electronics and appliances, offering unparalleled convenience, savings, and customer service. I wholeheartedly recommend it to anyone looking to elevate their shopping experience at Best Buy.

Great value came in for reotine service and in the store not onky they offered me the membership but it paid for itself in just one service. Great job

The My Best Buy Totaltech™ Yearly Membership is an absolute game-changer, earning a solid 5-star rating. This membership offers a myriad of benefits that have significantly enhanced my shopping and tech experiences. The standout feature of this membership is the access to exclusive deals and discounts. As a tech enthusiast, I've been able to save substantially on a wide range of products, from the latest gadgets to essential tech accessories. The members-only pricing and early access to sales events are a true delight. The added perk of free Geek Squad setup and support is invaluable. Whenever I purchase a new tech product, the Geek Squad is there to ensure a seamless setup and provide expert advice. This personalized support has saved me time and eliminated the hassle of troubleshooting technical issues on my own. The inclusion of 24/7 tech support is a game-changer. Knowing that I can reach out for assistance at any time, day or night, provides peace of mind. The tech support team is knowledgeable, patient, and has been instrumental in resolving any queries or concerns I've had about my devices. The rewards program is another fantastic aspect of the Totaltech™ Yearly Membership. Earning points on every purchase, along with bonus points events, has allowed me to redeem rewards for even more tech goodies. It's a rewarding experience that keeps me coming back to Best Buy for all my tech needs. The convenience of free shipping on most Best Buy purchases is a substantial benefit. I've enjoyed the flexibility of having my tech essentials delivered to my doorstep without worrying about additional shipping costs. It's a small detail that adds to the overall satisfaction of being a Totaltech™ member. In conclusion, the My Best Buy Totaltech™ Yearly Membership is a must-have for anyone passionate about technology. The combination of exclusive deals, expert support, rewards, and convenient shipping makes this membership an exceptional value. If you're a tech enthusiast, this membership is your ticket to a year filled with tech bliss.

I would definitely recommend this protection plan to everyone that has any type of electronics. It covers everything on the items purchased within the account that was used on the purchase. Everything is covered I love it!

All staff was great with the Geek department! I brought in my computer after a phishing scam. They kep it 3-4 days to perform a complete and total process of removing harmful data from my computer. When I called to check on it, I always got someone on the line that was very helpful.

I recently had the pleasure of utilizing the TotalTech service at Best Buy, and I must say, it was an outstanding experience from start to finish. Their commitment to customer satisfaction and technical expertise is truly commendable, making them a go-to destination for all my technology needs. From the moment I walked into the store, I was greeted by a friendly and knowledgeable staff. They took the time to listen to my requirements and offered expert advice, guiding me towards the right products and solutions. Their patience and genuine enthusiasm for helping customers stood out, ensuring that I felt valued and confident in my decision-making process. The TotalTech team's technical prowess is unmatched. Whether I needed assistance with setting up a new device, troubleshooting a software issue, or seeking recommendations for accessories, they demonstrated deep knowledge and proficiency in their craft. They went above and beyond to address my concerns, explaining complex concepts in a clear and understandable manner. Their dedication to resolving technical challenges promptly and effectively was truly impressive. What sets TotalTech apart is their comprehensive range of services. They offer everything from device repairs and upgrades to data recovery and security solutions. Their commitment to staying up-to-date with the latest technological advancements is evident, ensuring that they can assist customers with a wide array of needs. This versatility provides peace of mind, knowing that TotalTech has the expertise to handle any technology-related situation with finesse. The convenience factor cannot be overlooked. Best Buy's TotalTech offers both in-store and remote support, allowing customers to choose the most suitable option based on their preferences and circumstances. This flexibility is invaluable, especially during times when remote assistance is more convenient or when urgent assistance is required. Another aspect that impressed me was the transparency and fair pricing of TotalTech's services. They provided detailed explanations of the work required and offered upfront cost estimates, allowing me to make informed decisions without any surprises. Their dedication to providing exceptional value for the services rendered is truly commendable. Overall, my experience with TotalTech Best Buy was nothing short of excellent. The combination of their friendly and knowledgeable staff, technical expertise, comprehensive services, and fair pricing makes them a top-tier service provider in the technology industry. Whether you need assistance with troubleshooting, repairs, or upgrades, TotalTech Best Buy should be your go-to destination. I wholeheartedly recommend their services to anyone seeking exceptional technical support and a seamless customer experience.

Great, professional guys that service you. on time when promise to have it done. I have been with Best Buy wince 2009 and still great service.

Great program, you receive credit for every purchase. I already redeemed $55.

It’s a great purchase and great protection plan good on savings they replace most products instead of repairing them

This membership is a real value to us. Cannot live in a technology world without the Geek Squad total service.

The membership always come in handy I would encourage anyone to sign up it covers a lot of things

The Total membership is the only way to go if you have multiple devices. The Geek squad work is first class and the technical service is hassle free. A real value for the services rendered.

I am really excited to have this membership. What a great idea. They also cover any of my purchases hereafter!

Great advantage to have membership at Best Buy, it give you privilege that a regular customer wont received. You go in and out at no time without sacrificing any quality.

If I don't have this membership, if something happens to my PC, it would be really bad for me. This membership could save me heavily in the long run.

Membership is awesome. The comfort of the support is always good. They are really really helpful.

I am thankful that I have this! We have a construction business and having our tech items running smoothly is key. Knowing that I have the option to take my devices for troubleshooting and repair is great peace of mind.

This plan is a good idea to have for peace of mind. My husband has already taken his tablet up to the geek squad for some help after he puchased it.

Best thing I have ever spent on, free warranty, free membership for two years thank you Best