Customer Ratings & Reviews

I love all of the features of the membership, especially the best price policy so that I can still get the best deal.

The totaltech membership has been more valuable than we originally thought. Our Installer helped us get set up when we had a new audio system put in my Wife's truck. It has been much more than just a one time deal. Since then we had a valve go out in our washing machine and Geek Squad came out and replaced it for a price much lower than we could have paid with another company. I recently bought a new computer and the features that came with the totaltech membership provide greater peace of mind. We are highly satisfied with totaltech and find it to be of great value.

excellent service and tech help ! had to transition from old to new laptop - these guys accomplished my needs.

I got this when i needed repairs repeatedly for both my pc and Laptop. Additionally there are fun reward benefits and discounts and monthly deals to be had. Not bad but hard to consitently keep due to pricing especially when considering all subscriptions my family keeps monthly.

I enjoy the fact that whatever problems I may have with any Best Buy items, they are covered under my plan. So far over the phone or in store the associates are extremely helpful!

Great service at the store and great advise. Installation was super, took about 90 minutes from arrival to cleanup. Installers were professional, efficient, and ready to work. Great experience all the way around.

I purchased this membership when I had a problem with my last computer. They solved all of my problems but would not cover the cracked screen or weak battery.

I love My Best Buy Total Membership! They always help me when I have problems with my computer!

Love getting discounts when i purchase an item or having my computer looked at by the geek tecs

Great savings this membership was ideal for me. The geek squad is a bunch of highly trained, highly intelligent group of people who know what they’re doing. Well worth it.

The best membership I have in my life. Best Buy did a good job when they planned how to make their customers happy.

This membership has done a lot for me including its geeks squad benifits and in store deal this is worth every penny

The geek squad is AWESOME to do work with, very professional and pleasant. Can't ask for more than that. Thanks geek squad. C. Thomas

Membership is a great value with added security and peace of mind for protection. Along with many other benefits and deals I value the geek squad support, just knowing the support is available to me at any time is a great relief!

The $179.99 Total membership offers more than just a price tag—it’s like health insurance for your electronics, but with added perks. Let’s break it down: Product Protection: With Total, you get up to 24 months of product protection on qualifying items during your active membership. That’s peace of mind for your gadgets and gear. Free 2-Day Shipping: Need that new computer or TV quickly? Total members enjoy free 2-day shipping on eligible items. No waiting around! Extended Returns and Exchanges: You have a generous 60-day window to return or exchange items. No rush, no stress. Exclusive Member Deals: Total members get access to exclusive deals on software and selected items. It’s like being part of an exclusive club. Two Claims Per Year: Unlike the Geek Squad Protection Plan, which allows only one claim, Total lets you make two claims per year. Accidents happen, and Total has your back. Service Fee: When you file a claim, there’s a service fee at the start. But here’s the upside: you can retry several times as long as you’re an active Total member. Monthly Protection Plans: After the first year of product protection, you can choose an extended monthly protection plan for specific items. Flexibility is key. Cost Breakdown: Yes, $179.99 might sound hefty upfront, but it’s only $15/month—not much more than an Amazon Prime subscription. And for what you’re getting, it’s a no-brainer if you’re shopping for electronics like a new computer, TV, or Home Theater sound system. So, think of Total as your electronic guardian angel—it’s got your back, and it won’t break the bank!

The $179.99 Total membership offers more than just a price tag—it’s like health insurance for your electronics, but with added perks. Let’s break it down: Product Protection: With Total, you get up to 24 months of product protection on qualifying items during your active membership. That’s peace of mind for your gadgets and gear. Free 2-Day Shipping: Need that new computer or TV quickly? Total members enjoy free 2-day shipping on eligible items. No waiting around! Extended Returns and Exchanges: You have a generous 60-day window to return or exchange items. No rush, no stress. Exclusive Member Deals: Total members get access to exclusive deals on software and selected items. It’s like being part of an exclusive club. Two Claims Per Year: Unlike the Geek Squad Protection Plan, which allows only one claim, Total lets you make two claims per year. Accidents happen, and Total has your back. Service Fee: When you file a claim, there’s a service fee at the start. But here’s the upside: you can retry several times as long as you’re an active Total member. Monthly Protection Plans: After the first year of product protection, you can choose an extended monthly protection plan for specific items. Flexibility is key. Cost Breakdown: Yes, $179.99 might sound hefty upfront, but it’s only $15/month—not much more than an Amazon Prime subscription. And for what you’re getting, it’s a no-brainer if you’re shopping for electronics like a new computer, TV, or Home Theater sound system. So, think of Total as your electronic guardian angel—it’s got your back, and it won’t break the bank!

Menbrecia has a very comfortable value and gives a very pleasant help when we want to acquire an item that we like or need. I am very happy to have obtained this membership

I really enjoy that I get to come in for repairs all year for the price of a membership. As someone who doesn’t have a lot of tech experience, this is an incredible help. And the two times I’ve stopped in for assistance, the staff is always helpful. I recommend it!

Great pick membership. They helped with the installation at the store. Great service.

Excellent help with all aspects of the analysis of computer problems of previous laptop and recommendation for purchase of new laptop. Quick copy of all information/programs from previous laptop to new Omnibook XL laptop.