Customer Ratings & Reviews

Great value. Customer service was exceptional - helping me find what was best for my 10 year old grandson. Brayden V. was wonderful - cheerful, knowledge, let me to the best value for me and my grandson! Thank you, Brayden V.

Great customer service and walk through! Appreciated all the extra information. Rather know all then know some

Always satisfied with my purchases and customer help. I always check Best Buy before purchasing anywhere else.

Definitely worth the pay cent by cent any claim or issue they fix it or exchange right away this is the best you can add to your electronics and what ever you buy from bestbuy , this is my 3rd year thag i purchased and believe me i will keep buying this every year

Haven't used any members prices yet but great to know they are available. Most important, knowing the technical staff is available to help me is extremely important.

Fast and friendly service. Geek squad is very knowledgeable and helpful

The membership is extremely useful. I get a lot of products from Best Buy so getting the membership was a no brainer. Everything you guy has insurance in case something goes wrong. Geek squad is very handy and you don’t have to pay any extra fees.

This one of the best membership you would have strongly recommend to get it they always have great deal and also you can always get good quality stuff the only place I trust buying

Staffed with good knowledgable individuals. Pretty flexible on getting appointments when needed. Highly recommended for the at least the first year of ownership. Where else you going to look for computer support when needed?

The total tech membership is worth investing in. The members at Geek Squad are very helpful when you need them, and the warranty protection you get when making a Best Buy purchase saves money.

Still waiting on router installation but staff is very professional. Greatest concern is store phones go to call center not to store. Very poor customer service due to no English speaking employees not understanding what you are asking.

Love the Total Best Buy Membership! I've been a member for many years & find it very convenient and makes my life easier when it comes to tech support & knowledge.

I like it. Geek squad has help me in several devices. Very happy to know them. They do good work.i had received assistance on the phone and person.

Best Buy's membership programs are degrading over time. Cost more and provide less. If Best Buy didn't have the best protection plans available for purchase, we would just lump Best Buy in with everyone else. Points. For as long as they gave points for purchasing anything from Best Buy, we always checked Best Buy first. If they had it, we bought it at Best Buy. Toys, games, electronics, appliances. Heck, even reading glasses. Once that went away, so did a LOT of our business. I don't think we have bought a single major appliance at Best Buy since.

I had brought my computer in to have it cleaned and all old History taken out because of someone hacking into my computer. They did a great job and did a thorough job it really took about 5-6 days but I was pleased at the outcome so Thank you very much!

The My Best Buy Total™ membership offers significant value for frequent shoppers and those who prioritize purchase protection and extended warranties. The unlimited Geek Squad protection alone can justify the annual fee for anyone who buys high-ticket items regularly. However, for casual shoppers or those who don’t buy electronics often, the membership may not be worth the cost.

I went to the store to look at laptop, computers and shelves and HP 17 inch but I wanted to think it over so I came back home and I’m looking on the website they had another 17 inch which was a little less so I called and talked to a Spencer, and he assures me that the lady that helped me at the store would get credit if they do that and the one I looked at first would be the best choice and I could order it over the phone. Go in when it came in and just go over to the geek squad and they would download my other one and I’ll be out of there well when I got to the store, they said oh you need an appointment with the geek squad and so now where I live in Hemet and I am traveling to Menifee. It was just go on home and will call you when it’s ready while I’m 85 years old and traveling back-and-forth is not some thing I wanted to do. that’s why I called him rather than making a second trip to the store. It seems he could’ve informed me that I needed to make an appointment before I came back over to pick it up so now I’ve made three trips to the store and cannot say it was one of my better experiences. I’m sure this will not be a winner, but it seems maybe you could all get together and let people. That they need to make an appointment before they get there so this doesn’t happen to someone else I’m sure this won’t get the best seller reward but maybe it will help other people don’t know what to do

The membership is great! It’s saved me money numerous times. Something happened with my husbands laptop and it was super easy to make an appt, get it fixed, and pick it up.

I love the peace of mind of this coverage for my electronics. The discount is also an added benefit. I have had a few different needs with Geek Squad that has been helpful to have this account.

The cost of the membership pays for itself if you ever have an issue with an electronic item or gadget. It’s really a no brainer and the most cost effective way to extend warranties on all of your purchases. This is a membership you shouldn’t pass up.