Customer Ratings & Reviews

If you're living in a smart home or you have plenty of old tech, I'd recommend Total. The have discounts on repairs, and 2 yrs protection for anything you buy with them. Worth the investment to protect your tech.

The membership has already paid for itself. I had several issues. I visited the geek squad several times over the span of five days. They were extremely helpful and resolved all of my issues. The geek squad was helpful in selecting a new computer since my old one was outdated and needed serious updates which my old computer could not handle.

I had a major problem with my computer (virus related). When I went to the Geek Squad, they advised me it could be fixed for about $200.00, and I approved the repair. But then, the technician advised me about your maintenance program that costs less INCLUDING the repair saving me over $50.00, and now I have sound mind that I have a maintenance program in place. Very pleased with service.

Very cost efficient plan that really helped me save money on fixing my PC. That is all I have used it for but it has also saved me well over 300 dollars just for paying the annual fee.

Im not a gamer player, I went to the store and a sales team help me doing the order. I heard it is a goid pc desktop. I like Best Buy because there's always there to assist me with the things that I had in mind. This is a Christmas present very soon I will find out.

I just feel this is like insurance. I won't always need to use this BUT when I do need help with my computer, I can get it fixed without worry. The techs at Geek Squad are good and probably have seen it all.

This membership is a real value and a peace of mind. The unlimited Keek Squad support is a lifesaver and just a phone call away.

This membership always seems to have good deals that pop up and make it worth to buy these expensive electronics

My Dell laptop was taken in for servicing due to a bluescreen loop. It turns out the drive was known to have issues, and production stopped long ago (although there was never a recall or information provided to indicate it would fail sooner than later). Because of this, I was told none of my information could be retrieved or saved. Bummer. Overall, the techs were nice, communicative, and efficient, all things considered.

Had to get my pc repaired and it comes free w the membership. Immediately worth it.

The membership has definitely already provided me with great value already, as I have brought into the geek squad every computer I have own for servicing. Unlimited asst. with equipment, and perks of special sales events on the most desirable products. I also purchased a refrigerator here too and it provides a two yr. warranty on that as well. Provides 20% off all repairs. I love this membership as it has several privileges.

Unlimited Geek Squad service is included in this very useful annual Best Buy Total membership, which covered all repairs my computer needed. Now if other equipment needs service anytime this next year, the Squad will handle it without further cost!

It's needed at the beginning, because microsoft's operating system and software is so user unfriendly. If you can get past the early problems and annoyances put there by MS, the membership is no longer needed. If Best Buy were able to break MS' hold on the system and the software, then they would have done something, I'd pay for that.

The membership has valuable aspects that gives you a peace of mind, especially when needing fixes to your computer. Thanks.

I recently decided to invest in a BestBuy membership, and I must say,As a member, I enjoy exclusive discounts on a wide range of products. Whether it's the latest gadgets, the savings quickly add up, making the membership fee well worth it. 2. **Free Shipping and Delivery**: One of the biggest perks for me is the free shipping on most items. No more worrying about reaching a minimum order threshold or waiting anxiously for delivery. It's fast, convenient, and hassle-free. 3. **Extended Return Policy**: With the membership, I get an extended return window, which gives me peace of mind when making purchases. If I'm not completely satisfied with a product, I have ample time to return it without any hassle. 4. Priority Customer Service: Whenever I have a question or need assistance, the priority customer service for members ensures that I get the help I need promptly. It's reassuring to know that support is just a call or click away. Overall, my experience with the BestBuy membership has been extremely positive. It has streamlined my shopping experience, saved me money, and provided valuable perks that enhance my overall satisfaction. If you're a frequent shopper at BestBuy, I highly recommend investing in a membership—you won't regret it.

Membership includes just general help and support which is great. No more need to question what I'm experiencing opposed to what should be happening.

I feel this should be lower the price. too expensive but in order for best buy to take care of me.... now I have to pay extra for customer service. I have proven myself to be a serious buyer. I demand attention. $4K bill.

I am feel so save to be member! I love it!!! I think my Electric are save if I buy in Best Buy!!

This membership is a real value,,truly pleased, will recommend and continue shopping at BestBuy

Kevin was very helpful and explained everything. Peace of mind knowing help is always available.