Customer Ratings & Reviews

Glad i got this total tech. You get 60 days on returns if you dont like something and its not working out for you. You aslo have 2 years protection on all dvices you buy so if something breaks you can bring it in. Might have to pay $50 after 60 days but its better than spending $100’s again on a mew product.

Can't beat this Atmos sound from TV unit. I have it hooked to a Bose system but the TV sound is Very nice. The picture is awesome. DolbyVison? Yes it is worth it! All I heard was about the glare. I had a same sized Samsung (non Matte) and really cant tell the difference in glare. My room is not bright but not dark. I'm extremely impressed. This TV has surpassed my expectations and I'm still finding features. Oh and the remote pointer is pretty cool also.

Best Total membership is amazing and one of the best decisions I’ve made to protect my purchases. The membership is absolutely worth the money and offers many additional benefits, such as member-only pricing and extra opportunities to earn Best Buy rewards dollars. It also provides peace of mind knowing my products are protected for two years, with the option to extend coverage for a low monthly fee. I would definitely recommend this membership to all my family and friends.

Pros: Earn Bonus Points on purchases Free standard shipping on most orders Exclusive member deals and early access Extended return window on many items Cons: Annual fee Some benefits vary by product/category Bottom line: Worth it if you shop at Best Buy often and want extra savings, perks, and faster shipping.

I have been a Best Buy Total member for years. I would not go without purchasing this membership to protect all your electronics and other purchased products. Having the membership will save you money if your items break down or if something happens. I have total security if anything should happen to my electronics.As a longtime Best Buy Total member, I can't emphasize enough the value of this membership. It’s not just a purchase; it’s peace of mind for your electronics and other valuable products. With this membership, I save money on repairs and replacements if anything goes wrong. Knowing that my electronics are protected gives me total confidence in my purchases. Don’t miss out on the security and savings that come with being a member!

This membership truly is real value just the 60 days being returnable is worth it alone. As we all know, technology works so well the first month but sometimes gives up on you the second. This is saved me countless times and you get discounts and you get protection and you get everything such a great value honestly.

I feel really good about getting the Total membership. They kept my new computer and I brought them my old one and they transferred my files, fixed a glitch on my old one, which I'll use as a backup now if needed. They were very helpful making sure everything I bought worked together and answered a lot of questions. I'll be bringing them a few of my other electronics to help me optimize performance. It all flows smoothly and I feel a sense of genuine trust in their knowledge.

If you are a tech enthusiast, a frequent gadget upgrader, or just someone who values peace of mind with their electronics, you absolutely need the Best Buy Total membership. Beyond installations, the repair and protection benefits are phenomenal. Knowing that my devices are covered for drops, spills, and malfunctions, often with $0 deductible, takes away all the stress of owning expensive electronics. And the member-exclusive pricing and extended 60-day return window just seal the deal. For anyone who relies on tech to keep their home running smoothly, this membership moves Best Buy from being just a store to being a reliable, personal tech department. Highly recommended!

This membership is worth every penny; I was trying to download Microsoft Office on my own without any experience in doing so. My time and stress were not factored in. The yearly membership covers any software updates required for a year, but also any trouble shooting that is required. The technician also gave me advice on a universal remote for my TV and a thumb drive to save photos that fit with my MacBook Pro. One stop shopping and no stress. Highly recommend it.

This was one of the best decisions I made at the beginning of 2026. I was somewhat scared to take on more debt. However, my beloved wife encouraged me to consider it an investment. Recently, I needed Geek Squad support, and I did not pay a penny for the work. Thank you for my Best Buy Total Tech Support membership.

Great value for what you get. I love the peace of mind of knowing that I’m covered if I buy from Best Buy. For a small yearly fee I get covered on items that I would be buying regardless at the same price whether I bought it on Amazon or some other retailer I just feel like my money goes further at Best Buy because of this program. Generally, it’s easier to just hop on the computer. Have it show up at your door sometimes same day through Amazon, but when the price is the same and you have greater coverage, Best Buy is easy to access great at keeping their website accurate for in stock items. they have plenty of locations and plenty of options. I really couldn’t be happier.

The Total Tech yearly membership has been one of the best purchases I’ve made at Best Buy. Having two years of protection automatically included on everything I buy is a huge benefit—individual protection plans can get expensive fast, and this takes all of that off the table. If something goes wrong, they take care of it without hassle, which gives me real confidence when buying new tech. The price guarantee is another major perk; if an item drops in price within a month, they refund the difference. Add in the exclusive member-only discounts, and the membership easily pays for itself. Truly worth every penny.

If you are not real good with computers, this is a great membership to have. Online chat is available if you need help or you can talk with an agent too. The membership also has many perks like free delivery, free setup and in some cases extended warranty. When you buy large items like a refrigerator, you can get a discount. Buy some items and if they fail, you can get it replaced for free.

I usually say this is the BEST TOP Value. I had to have Geek Squad out to work on my computer, connect 2 TVs & fix my CD player to where I could play music 24/7 I had to pay $286+++ dollars & the TV's work but my computer still has some issues & the CD player worked until they drove off. I went into the BEST Buy & talked to Geek Squad & the technician said it depends on the manager. i asked for the Geek Squad to return as I had 30 days & even sent in 2 requests No one showed up and no one contacted me and I spent all that $$$ for jobs incomplete. This is the first time my Warranty did not pay off.

I was hesitant on buying this membership, but looking back throughout the year… I have bought a lot of tech stuff that could definitely benefit from Best Buy membership. My dad is a huge tech nerd, and has mentioned some of the killer stuff he has bought at an extremely low price through member deals which ultimately ends up paying for itself. Looking forward to saving money, and security through the enhanced warranty they offer.

Purchasing Total Tech was the best and smartest thing I've ever done. With Total Tech. I've had the Geek Squad set up or troubleshoot several of my computers which is included. The service has saved me many headaches as well as dollars. I am constantly amazed by all that is included. I highly recommend this service. It pays for itself over and over again.

We bought an Alienware laptop in August 2025 from Best Buy with $500 Geek Squad 4 years of service, in late November 2025 it had a critical video card failure. We took it to geek squad desk and they made me buy this so they could reinstall the OS after we told them it was hardware failure. But since it was still under warranty we didn’t want to crack open the laptop and fix it ourselves (well…my husband who’s an IT guru for a large bank and could fix it would have been the one to do it). Of course the OS reinstall didn’t fix it and the guy from Geek Squad called and left a vmail and said they’d reimburse this $194 because it ended up being hardware failure and they had to send it out to be repaired. But we were required to come back to the store prior. When we got there they wouldn’t reimburse it, and they had to send it out and said it’d be two weeks and we’re into week 3 and the laptop is still waiting for parts and our daughter is trying to run heavy duty CAD programs off of a el crappo old laptop from high school while we wait. And once it’s fixed they won’t send it to the Best Buy near her university, but they will send it to our home one…which means one of us will have to drive it out to her hundreds of miles away. Silver lining…get to see our college student. So…was this a good purchase. Not for us.

The sales representative, Big Kev was friendly, professional and knowledgeable. He recommended me upgrading to a better Samsung TV that was on sale, along with other products that complemented the unit. Johnnie and Aleea did an excellent job installing the TV. Johnnie recommended other products to enhance the installation. He went over every detail. His expertise is first rate and should be commended. It was perfect and we are very pleased. So if you are in the market for a TV or any other products, I would highly recommend you purchase them at Best Buy.

I absolutely LOVE my Best Buy Total™ membership! The amount of perks that come with it is honestly amazing. From exclusive benefits to the protection plans included with my purchases, it gives me so much peace of mind. Knowing my items are covered without having to worry about extra costs is a huge win. The value you get for the membership is totally worth it, and it makes shopping at Best Buy even better every time. Highly recommend to anyone who shops here regularly!

Had appointment on 2/6/26 at 2 PM (first time with Geek Squad). Waited about 15 extra minutes. The reason for the appointment was concerning issues related to the purchase of new cell phones and service by a new provider (all through Best Buy). The problems went unresolved; in fact, I later corrected the issue on my phone outside of Geek Squad's assistance (or lack thereof). The tech seemed more concerned about going over the allotted 20 minutes (we were unaware of any time limitation), than resolving the concerns. We received some helpful information related to one of the two phones; however, the process is tedious. By the way, the only reason for the Geek Squad purchase was that Best Buy would have charged $80.00 each for setting up two new phones; (outrageous, in the first place). For just a few more dollars, we could purchase Geek Squad services for one year; which we did.