Customer Ratings & Reviews

I love the perks of total tech and the member pricing, protection on almost everything I buy.

It is great to know that you are covered. That when you need help with something you can get help.

I have not had to use the service very often but when I have, they have been responsive and timely.

The techs are so helpful that you do not have to worry

This membership is an absolute must if you are having any car audio installed. Pays for itself

I have been so happy with my Totaltech membership. Having the Webroot security included is a plus.

Having a membership has come with great benefits, and the experience so far has been great having!

So so good I'm glad that i signed up for this program. I will continue to be apart of this program

Bought this so I can be worry free with my new computer and it is a relieve to know I'm covered.

It was great good product I think I would have been more interested

I'm not sure anymore. They used to be the best, but over the last week, since I've had a boxed-up chair in my living room, I'm starting to wonder. If they can't do a "white glove" treatment for a chair, well let's see if my computer gets fixed. Already planning on buying another one from the BX, at least those guys are honest and up front.

Service has only one problem for me. It is slow and for me a 87 year old, sitting for hours to get service indicates a lack of a sufficient staff to serve the contracting customers.

I came to get my iPhone screen fixed and got it done for free ! Thank you best buy

Wonderful service and Wonderful Gentleman who was Knowledgeable and Extremely Professional !!!

Best membership and they always do a great job. I love the discounts. I will continue to renew

Although a bit pricey , total tech has given me great savings, access to products, and more!

This membership is a real value. It comes with a lot of benefits.Free shipping and other stuffs.

It's a must! It does the coverage when things go wrong, like your computer stops working!

I believe you are concerned about your customers. I have always enjoyed doing business with you.

The total tech is good for people that are going to use it for multiple electronics. I purchased this in September with the Samsung 65 inch QN900A. I was able to purchase the 5 year warranty at a discount. The Samsung TV had too much juddering on the screen so I switched to the Samsung QN90A and purchased the 5 year warranty and the TV still had issues. I then switched it to the Sony A80J 65 inch but Total Tech "Upgraded" it's program and all of a sudden I can't purchase the 5 year warranty for $389.00. I have to spend $199.99 for the first two years then $199.99 per year the next 3 years and and on top of that pay $8 a month for years three through five to have the warranty. So now Best Buy wants me to spend $1300 over the next 5 years to have the warranty on a TV that costs $1750 instead of being able to purchase the warranty for five years for $389. This is not a good deal at all. The customer service has been great but this Total Tech membership should allow you to purchase the warranties like everyone else. I was using it just for my TV so not a great deal at all.