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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 3,215 reviews
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always use this. They have no problem with returnds and exchanges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad help membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so easy to get an appointment. love that I can get the help I need on my computers, tv, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We use this when ever have problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not know what I would do without the total tech, professional ,neat and know what to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had service for my internet, worked very well, he was neat and explained everything he did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lenovo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was a little hard for me But Total tech Gerk Squad helped me three times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership has great value. Device protection and geek squad support

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad after the Coronavirus it is terrible the attention the waiting the Beloit is a waist of money and time the can not fix nothing always appointments it is not worth it I am very disappointed of the Best Buy at 1960

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    very good membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem right now is: NOT ENOUGH TECHNICENS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I take advantage of my membership &use it all time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Member prices & unlimited Geek Squad Support are great. Plans protection a peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to use this service twice. Sure am glad I had it. Saved me a lot of money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total teach

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great prices and great people . keep up the great work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love being a loyal Best Buy customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new Totaltech program! The Geek Squad team is always so knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Membership is awesome great discount and the Greek Squad was great on putting up my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me out tremendously. Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me get my product on time and installed earlier than expected. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than I expected looking forward using it I am very satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional set up. Have used them for computer issue that was successfully repaired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a blessing to me and mine when helping set up new TV mounts and other things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service with geek squad is nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our membership since we managed to get our computers in and our refrigerator repaired

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to be a member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and set up. Brock was knowledgeable, helpful in explaining my questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to get issue resolved with tv repair. Credit issued without any problems, but now will not pick up tv due to warranty expired while repair shop had tv

    I would recommend this to a friend