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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,215 reviews
  • Rated 5 out of 5 stars

    I'm sure we will take advantage of our membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad was great and worked through many challenges. Ask for Jessie and Dylan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ed’s Malware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb assistance to eliminate malware. Quick response to phone contact. Fixed problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership has worked well for me. I would recommend it to anyone who uses a computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covered all the way, electronically. I feel safe with Insuranc eagainst spam ond etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqaud is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Total Protection is the absolute best!! And they can do it remotely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We're happy to renew this coverage that we've had each year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This covers computer support, appliance delivery, and hauling away old appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership was amazing it allowed me to buy Xbox series X and the ps5!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech is necessary to navigate the technical aspects of your home devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech is a must!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every purchase we make at Best Buy is covered by Totaltech. It’s the best policy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called to ask what we were doing wrong. Tech explained everything ...quick efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I really like my Best Buy services.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Geek Squad benefit and all the other benefits provided by Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the set up services for Tv’s and audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that they come out and can put a tv on any surface inside or outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Fantastic buy. I have always had Geek Squad and this upgrade is GREAT!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In the last two months, two home visits to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are sold on totaltech. The service and staff make things much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    IBoot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership service a very good purpose and will continue to be part of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has saved me $$ every year whenever problems arise with my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hesitate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great discounts with membership and pricing. The tv mounting services are excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SP far so good, it has only been a month..and only a week since my TV was installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called for help on my tv and on sound bar. Very responsive and fixed issues quickly.

    I would recommend this to a friend