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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 3,215 reviews
  • Rated 5 out of 5 stars

    Don’t hesitate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great discounts with membership and pricing. The tv mounting services are excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called for help on my tv and on sound bar. Very responsive and fixed issues quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still New

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SP far so good, it has only been a month..and only a week since my TV was installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TLC with TT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong it’s an insurance and maintenance policy gotta have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value. I love having protection for my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlimited Geek Squad Service, Highly Recommended!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I ever bought, the help that the associates give it’s the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection service. I hav bought this service with every electronic device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just get it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing - MUST HAVE if you buy Apple products and/or want your TV mounted properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    i love the service from Total Tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad to be part of the Total Tech family. Join the service experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Entertainment is Complicated to get it Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several Rooms w/ programs on picture & sound add whole house fun especially Sports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the TotalTech Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the helpful and respectful totaltech support guidance and peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable purchase. Offers security and coverage to all household electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for your encouragement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new update thanks thanks for the encouragement thanks to your great job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable with great benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership price is very good. You get all the benefits for a very low price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is definitely worth the purchase for sure. G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely worth the purchase for sure. Get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Support AMAZING!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tech and warranty support you can have. Best in the industry AMAZING!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, reasonably priced, good customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with my warranty contract!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to have a contract that can guarantee my purchase at any time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Your customer serves / logistics folks are BAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership buys you NOTHING. I have never been treated so poorly by any business where I am spending nearly $2K. I would never recommend BestBuy to anyone for major appliances. The logistics coordination is the worse I've ever experienced... not once but twice! Installation was scheduled before delivery and before the old unit was hauled away. I was left without a washer and dryer for nearly 3 months last year and now the same is happening with a refrigerator I purchased. I will never do business with BestBuy again and will be posting my reviews anywhere I can.

    No, I would not recommend this to a friend