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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,215 reviews
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Geek Squad support and pricing on installations and purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very positive experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech put my tv on the wall, and set it up. I am very happy with my new tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the fact if I buy a product or need one fixed. They can solve the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get assistance a couple of times. Always helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great membership. Best buy has great products. Easy to use membership

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Haven’t used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t really used the perks yet, got the membership when we bought appliances because it was essentially free with the savings it provided on the purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ABSOLUTELY LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic product and has been worth every penny I have spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t leave home without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a safety feature that I like when purchasing appliances and electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is beneficial because the in-person tech support is unmatched!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership was very useful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great geek squad membership price and value of the membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You should get this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not purchase an expensive piece of equipment without this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value they offer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get great prices on al kinds of service! Pays for itself in no time at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love out membership and have used it many years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program - love it. I tell everyone to get your services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must for any home. Really great. There's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must for any home. Really great. There's nothing like Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    We love our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Find the membership incredible that covers all my devices within my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Total tech services and have used it several times in the sto

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features, I love the time not worry,I love the care free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being electronic in nature, and having 3 kids…well worth the purchase price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ideal for personal help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great opportunity. Really like the way they pay attention to detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad support having it year round is great!

    I would recommend this to a friend