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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 3,215 reviews
  • Rated 5 out of 5 stars

    We love our membersihp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is real values I will recommend to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yeah its amazing it really helps on anything no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worry free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to know that all of our devices are protected all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value. You must buy great purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has been a life saver for my family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money saver for car audio.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech is great if you are getting car audio installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent program providing very good technical support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my laptop purchase. Did the job as needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tech problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technican was able to identify the problem quickly and resolved it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steven

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time fast service all P P E on nice job by the too young men thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy support is world class. Always available when help needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad and Totaltech are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I ever purchased for my small business computer needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech membership provides fast and accurate service.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 1 out of 5 stars

    Geek Squad- high schoolers working over the summer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this membership for 2 years. Has always been a good value when laptop needed rebooted or virus cleaned out. Anything more your on your own. I had 2 sets of gaming headphones that stopped working 2 days after return policy date. Wouldn’t help, couldn’t fix. Wouldn’t exchange. Gave me the manufacture information. Gaming headsets sold for over $269 each and 2 days out of exchange date and given manufacture info. Great help. Don’t waste your money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great! People are extremely helpful & genuine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful for people like me who do not know well about electronics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase Happy with the product. No issues s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase Happy with the product. No issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy total tech is all I need for my computer need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy total tech gives me everything I need for my purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used them a few times for fixes. Appointments are made easily!

    I would recommend this to a friend