Customer Ratings & Reviews

The membership is a good value for me. Invariably, I run into issues with my computers or have questions about how best to do something. The tech support is competent, professional and always available. I had canceled it briefly and soon realized it was a mistake. It is nice to have support that I can rely on whenever I need it.

Best Total membership is amazing and one of the best decisions I’ve made to protect my purchases. The membership is absolutely worth the money and offers many additional benefits, such as member-only pricing and extra opportunities to earn Best Buy rewards dollars. It also provides peace of mind knowing my products are protected for two years, with the option to extend coverage for a low monthly fee. I would definitely recommend this membership to all my family and friends.

Highly recommend 'My Best Buy Total Membership' The techs; Steven, Ray & James were awesome. Did a data transfer twice and the girl in the back (don't know her name) did an outstanding job! Well worth purchasing this membership & it actually comes out less expensive than just paying for the data transfer.

The sales representative, Big Kev was friendly, professional and knowledgeable. He recommended me upgrading to a better Samsung TV that was on sale, along with other products that complemented the unit. Johnnie and Aleea did an excellent job installing the TV. Johnnie recommended other products to enhance the installation. He went over every detail. His expertise is first rate and should be commended. It was perfect and we are very pleased. So if you are in the market for a TV or any other products, I would highly recommend you purchase them at Best Buy.

I feel really good about getting the Total membership. They kept my new computer and I brought them my old one and they transferred my files, fixed a glitch on my old one, which I'll use as a backup now if needed. They were very helpful making sure everything I bought worked together and answered a lot of questions. I'll be bringing them a few of my other electronics to help me optimize performance. It all flows smoothly and I feel a sense of genuine trust in their knowledge.

I typically don’t purchase memberships at businesses but My Best Buy Total Membership is such a great value. I love that it protects my purchases and there are so many other deals it unlocks for lower prices. The app makes it easy to maximize my membership’s value.

I buy a lot of devices and appliances from Best Buy and the subscription fee is more than offset by the extended warranty/service contract benefits. Add the occasional members only sales and early access to weekend sales events and it save even more than it costs.

I usually say this is the BEST TOP Value. I had to have Geek Squad out to work on my computer, connect 2 TVs & fix my CD player to where I could play music 24/7 I had to pay $286+++ dollars & the TV's work but my computer still has some issues & the CD player worked until they drove off. I went into the BEST Buy & talked to Geek Squad & the technician said it depends on the manager. i asked for the Geek Squad to return as I had 30 days & even sent in 2 requests No one showed up and no one contacted me and I spent all that $$$ for jobs incomplete. This is the first time my Warranty did not pay off.

This membership is worth every penny; I was trying to download Microsoft Office on my own without any experience in doing so. My time and stress were not factored in. The yearly membership covers any software updates required for a year, but also any trouble shooting that is required. The technician also gave me advice on a universal remote for my TV and a thumb drive to save photos that fit with my MacBook Pro. One stop shopping and no stress. Highly recommend it.

Five stars for Best Buy's Geek Squad. I’d recommend buying the membership. At first this was something I didn't think I needed but having member services extra protection, discounts, shipping for all your purchases is a game-changer... Computing devices fail constantly being assured that they'll take care of it right away is real peace of mind...

Peace of mind on the purchase of my HP laptop is a big reason I love the protection. The Geek Squad was amazing transferring the data from my old computer to the new one, then srubbing the old one to keep me safe. Appointments are easy to make & the Geek Squad at Concord Mills really know their stuff & a pleasure to work with.

We love having Best Buy Total for the peace of mind and support when we need it. It’s great that any new devices are covered under the plan, which makes things so much easier. We now have multiple phones, TVs, soundbars, printers, and more all covered under one plan—it’s been really convenient.

I love having the Best Buy Total membership. I have been a member for years. I love it. It's nice knowing if any of my devices or appliances have issues that they'll be replaced, or I'll be given store credit for the amount I paid . The membership total pays for itself at that point.

I am really loving the membership program. I don't have to worry about my insurance running out on certain products. The deals I get with the program is definitely a game changer. My family and I have always shopped bestbuy and continue to for a very long time.

I absolutely LOVE my Best Buy Total™ membership! The amount of perks that come with it is honestly amazing. From exclusive benefits to the protection plans included with my purchases, it gives me so much peace of mind. Knowing my items are covered without having to worry about extra costs is a huge win. The value you get for the membership is totally worth it, and it makes shopping at Best Buy even better every time. Highly recommend to anyone who shops here regularly!

I was hesitant on buying this membership, but looking back throughout the year… I have bought a lot of tech stuff that could definitely benefit from Best Buy membership. My dad is a huge tech nerd, and has mentioned some of the killer stuff he has bought at an extremely low price through member deals which ultimately ends up paying for itself. Looking forward to saving money, and security through the enhanced warranty they offer.

If you're making larger purchases, like a fridge or television, then keeping this membership for a couple years gets you, worry-free, warranty coverage from Best Buy. For less than you'd pay for the added coverage on the items normally. If you only buy the random item rarely, then this membership isn't for you.

Had purchased a new phone from Best Buy and thought I needed Verizon to transfer, but they couldn't due to my plan, so went back to Best Buy to do it. Purchased the Annual membership as the transfer would have cost almost that much. Was glad I did when I needed to go back with questions. Also applies to my laptop!

If you are not real good with computers, this is a great membership to have. Online chat is available if you need help or you can talk with an agent too. The membership also has many perks like free delivery, free setup and in some cases extended warranty. When you buy large items like a refrigerator, you can get a discount. Buy some items and if they fail, you can get it replaced for free.

This is the best value for the money. This membership has saved my family a lot of money. From cleaning and upgrading memory in a computer not purchased at Best Buy to replacing a defective phone at no cost. I highly recommend My Best Buy Total membership.