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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 3,215 reviews
  • Rated 5 out of 5 stars

    Total Tech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have the protection, support and peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Work perfect but i wish it more cheaper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would reccomnwend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, great return window, exclusive member deals etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great buy im loving the benefits it comes with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Illiterate was taught

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reps were professional helpful and offered great suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind having a backup if any repairs are needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad very courteous and and helped resolve the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great membership to have. Especially if your not Tech smart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and satisfied customer. Loved new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stress free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just a call away service and scheduling was quick.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Thought it would be better…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, so far not too happy. Bought a complete kitchen package. Big mess up with dishwasher. Old one still on my front porch. Called to have it hauled off (since I paid for it with membership) and they want to charge me!! I have called literally 4 times and no resolution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    We love our support team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how they took time to workk on and fix my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was set up perfectly. TV was set up and explained.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membershiprocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal to have just in case and that’s a good feeling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good services, responsive. Resolved the problem,it is worth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely and Experienced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was timely and squad were experienced and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership for shopping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal everyone who shops at Best Buy should be enrolled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my membership! It's easy and very user-friendly to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Useful when tech issue requires added help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent the money and never used it beyond the initial diagnostic evaluation of my Laptop because it decreased my evaluation cost. A clever marketing strategy to get you to sign up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Has come in handy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have all of my computer and other devices covered.

    I would recommend this to a friend