Customer Ratings & Reviews
- SKU:
- 5791900
Customer reviews
Rating 4.3 out of 5 stars with 3215 reviews
(3,215 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Membership pays for itself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership offers a lot of benefits at a reasonable price.
I would recommend this to a friendRated 5 out of 5 stars
refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.grate and good products prices and easy to get to store
I would recommend this to a friendRated 5 out of 5 stars
Totaltech membership..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totaltech membership is priceless when I need help.
I would recommend this to a friendRated 5 out of 5 stars
Totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, would recommend. Good security for product
I would recommend this to a friendRated 5 out of 5 stars
use this all the time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This program has saved us from some costly repairs.
I would recommend this to a friendRated 5 out of 5 stars
Mr D
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional friendly and promptly did it great
I would recommend this to a friendRated 1 out of 5 stars
Not worth the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first got this membership it was for car audio to have it installed. Unfortunately the stereo I wanted that was online and in-store on display had been out of stock and discontinued. But of course if I was willing to up my budget $100-$150 they could get me a stereo that day (big surprise). Then they tell me with the membership I could get my car audio installed even if I didn't buy it from Best Buy, which was cool because basically everything I tried buying from them was out of stock or discontinued. So I bought what I wanted elsewhere and used the membership for the free installation, but then months down the road they up and changed their membership no longer allowing items not purchased from them to be installed with the membership. Nice to know they basically broke a signed paid for contract by their customers, to me they should have honored the original terms of current memberships.
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Total Tech memberships have had a lot of updates that effect purchases made after the date it was purchased. If at the time the install would have been free, which I don't believe it was after Jan, 5 2022, we would have been able to do this for you on the initial purchase of the total tech and setting up a future install date. Please view the most up to date information for Total Tech membership at https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983
Rated 5 out of 5 stars
The only way to go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great benefits. Plenty of savings and member only offers.
I would recommend this to a friendRated 5 out of 5 stars
Great customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone I dealt with was professional and well-informed.
I would recommend this to a friendRated 5 out of 5 stars
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is great. It comes with great benefits.
I would recommend this to a friendRated 5 out of 5 stars
Perks galore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership discounts and services make this a major GO!
I would recommend this to a friendRated 5 out of 5 stars
Totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used this support for years with great results.
I would recommend this to a friendRated 2 out of 5 stars
No return call from the tech who came to my house.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called my tech out because I haven’t yet been able to use the laptop he installed. He rushed away before seeing me use it. It also must be sycked to my phone. He didn’t return my call. And the store said they couldn’t be sure if the security had been installed.
I would recommend this to a friendRated 3 out of 5 stars
Meh.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I’ve never used it. I can’t even really say if it’s worth it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot Get It Right The First Time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, the experience I have had to date with the "support" component is less than favorable. Although the TotalTech concept looks good on paper, it isn't worth much if after multiple trips, misdiagnosis, Geek Squad canceling confirmed appointments and in-house supervisors and personnel making promises and statements that are untrue TotalTech is a program that is filled with customer job CALLBACKS and an exercise in total frustration. If you have nothing better to do and don't mind making appointment after appointment and waiting for 1/2 days at a time only to have someone show up that gets it almost finished or supervisors that don't return calls or supervisors that cannot seem to set schedule properly or arbitraily cancel your long-awaited appointment without notice- this program is for you.
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Store reviews can be made at the store page when it is searched on the Best Buy website to better address concerns on treatment from supervisors or you can reach the Social Media Team as well to file complaints on the service as it seems Total Tech membership wasn't the issue here. We do appreciate your concern and would love to get more information on your concern on Facebook/Instagram Best Buy Support, calling (888) 237-8289, or Twitter @BestBuySupport
Rated 5 out of 5 stars
It is worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always get the support I need when needing tech support.
I would recommend this to a friendRated 5 out of 5 stars
Great customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied customer, easy and efficient process, friendly
I would recommend this to a friendRated 5 out of 5 stars
If only I could get thru to schedule the appointme
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tech, Dale was super. Solved my problem immediately.
No, I would not recommend this to a friendRated 5 out of 5 stars
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best buy Membership is worth the money paid, recommended
I would recommend this to a friendRated 5 out of 5 stars
Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente Services,Im very happy with Best Buy Thank you
I would recommend this to a friend