Customer Ratings & Reviews

Why would they register my store in another state? I understand now why they never had my appointment on the calendar, worst thing they never figured it out when I told them I scheduled online. They made me stand in line and wait for the next available, and gave me the worst person they had, he was a jerk and sarcastic, I admit I’m slow on a computer, but to insult my intelligence because of that. I never went back, the guy was a jerk and didn’t even help. A year later I still can’t use my ICloud mail account on that device. Useless….

The membership is very questionable. I believe I have had this printer four months. I know it is useless, I am the one that is losing money cuz my printer doesn't work. I have begged the techs/phone people to bring me a new one. The tech repairs it and no sooner than they have left it fails again. You need to bring me a new one and install it at no charge. Two visit ago the remote tech upon the in-person tech leaving, discovered there were no drivers installed--that was on the fourth visit.

Good price and value when you buy $1000 + item. Best Buy has great support

Hello I had a horrible experience with Best Buy. I had A number of issues and I don’t have enough space to explain in details. Once Austin came out things seem to get a little better.

Last year Geek Squad membership price for in-home service was $49.99 per item. Now it's $99.99 per item. I guess I missed the email reference the membership plan was increasing per item.

Price for contract as well as service has increased drastically

Waiting 50 minutes to complete service scheduled only to learn the information handout is UTTERLY MISLEADING stating: 'No matter where you bought it, we'll support it" and that "In home support and services: Pay Only 49.99 per service of standard installations" with a subscript that does not make exceptions for product not purchased at Best Buy, which is what I was told at the store before signing up for the $200 service. MISLEADING

Too long of wait times.10/15/21 Some associates do not call back.

This membership is a great value for the coverage that you get.

This membership is a good way to keep my electronic working

I want to cancel there is a renewal soon i had to call twice and still dont have confirmation it better not come out of bank again communication

works good i dont want to enter 50 characters in this field

Good membership. Works good and very good customer service

They were unable to fix the problem. The problem in sales.

I like this membership, peace of mind knowing I have it

Membership is a real value, with a total lack of support.

It’s okay so far. It’s okay so far. It’s okay so far.

Guys that came to install speakers and receiver were great and friendly, however, it took about 7 different appointments/trips back out to the house to get everything finally working. After using the Yamaha receiver for about a month, it stopped working & Best Buy charged me again to come out and replace it with a lower cost model which didn’t have all the functionality that the first one did and charged me again for labor.

Thanksgiving is a great holiday for when you’re ready

If you only have one device it's not worth the $200+ price tag. I brought my laptop in twice and it still didn't improve performance. This might be useful if you have ten devices but for a little more you can just buy a new laptop.