Customer Ratings & Reviews

Absolutely terrible experience I had a new $2,800 gas range installed a week ago - with a very dangerous gas leak - the Geel Squad kept giving me the run around, I had to speak with four separate Geek Squad members before a service appointment was set up - the experience continued to be a nightmare after that - they sent the same install person out who tried to say there was no gas leak - I had to soap the joints to show the leak - then he said , oh. My work is leaking , I had to get assertive for him to fix No apologies , just excuses

Not worth it. And the final straw was the Acadamy Blvd Store, Colorado Springs, CO It was on a Monday the day the Geek Squad Manager left for vacation. That evening I arrive there and the tech guy was talking with a customer then. After about a half hour I asked the tech guy if he could help while he was waiting on the other man's download and the guy flared up and to date was the rudest, most caustic, nasty sales guy I have ever met.

Geek squad was the worst service ever what they installed at our townhouse is all coming off the walls. They had to come and schedule four times before service actually was semi completed. Geek squad could not hook up or smart plugs and did not help when hooking up our echo eights. Again everything they installed is coming off the walls.

Brought my DVD player in for repair - had an actual DVD get stuck inside the player - your service team said they couldn’t effect repair, getting the DVD out of the player. I took the player home and repaired the player, removing the actual disk.

There should be a clause in the contract for a Total Tech customer to be able to use another vendor and be fully reimbursed for the external service if the service included in the TotalTech package cannot be provided due to employee shortage.

I had a need for tech service. When I called the wait time was 3 hours on the phone. I cannot imagine anyone waiting 3 hours to speak with a person to make an appointment. If you can actually make an appointment the tech service has been very good!

My local Best Buy has no car audio installers very disappointed!

BEST BUY IS A MESS TODAY DAY. NOT SATISFIED WITH THE SERVICE THAT YOU PROVIDE.

Over three hours spent today waiting in the chat room and a promised return call in 15 minutes. Have cancer and trying to clear up my affairs. Not the way I want to spend finite time.

Product still won’t load on my I-Pad. Don’t; know the problem, but it sucks!!

I called the store was tranfered around for 35 minutes then told a live person was unable to be reached. 2 different peoe told that it was not possible to talk to a person, leave a message you some one will return your call. Well going on 2 days and no return call.

THIS BENEFIT WAS SO HARD TO USE I DID NOT BOTHER AFTER THREE PHONE CALLS AND A TRIP TO THE STORE.

I would not recommend it. On top of the membership fee you have to paid an extra $50.00 for installation of equipment. Not worth it!

I have this Membership and well, nothing has come out of this. My Dishwasher got installed and they broke my counter top and it has being 2 months and NOTHING from the Best Buy Insurance. You get to " Expect" if you have this type of service that they will " Care" seems they do not. Do not waste your money.

Saved money when I bought LG tv so renewed. First occasion to use, THEY DONT REPAIR APPLE PRODUCTS sold at Best Buy. 'Total' tech?

I don’t think it’s a great value for people who are not using it a lot

I had on several occasions called into the 800 service line to get help with computer issues. I was placed on hold numerous times, transfered around to different levels of techs and promised calls back that never happened. Problems never fixed. I didn’t renew due to the poor quality and ineffectiveness of the service.

I wasn't very happy with my first foray with total tech. Perhaps my impression will improve with my understanding of how to engage.

I had this for a year and did not renew because I did not get value for the price. It only helped me once in a round about way.

Not a great value for anyone unless you are making a large purchase that needs install help. They sell you on all the things they cover and then back out when you come to collect. Bad experience with this one particular component of Bestbuy