Customer Ratings & Reviews

Roll the dice ! I cancelled my subscription after numerous technicians arrived knowing less than I did

Got tricked into buying this membership when I bought my washer and dishwasher never do that again cancelled the membership right away never even used it but one time.

This membership is worthless. I have never been so angry with any company as I am with you. Best Buy clearly hates its customers, including long time loyal customers like me. You didn’t show up yet again today. Four huge mistakes by you in a row, you always apologize and then you spit in my face yet again.

not worth it; took laptop into Butterfield location and after almost an hour of waiting was told they couldn't get it processed into their system. No explanation and they didn't understand the problem. I asked them to not renew this membership while in store and also over phone later but they auto renewed it anyway! That's not legal

Not really impressed there a better technical providers out there

Sales people are allowed to lie and misrepresent service. They also changed the service alot in the year I had it. I was told I'd be able to install and re-install car audio equipment without having to pay any additional money, which was a lie.

Save your money- Not worth it- never used it. Pass...

I have NO idea what I purchased. I do not know how to use this Totaltech membership. What do I do with it? What does it cover? It was a sale that was not fully explained. TELL ME HOW IT WORKS!!!!!

Adam came to install cameras and didn’t know what he is doing. One of the cameras facing neighbors house and door bell ring outside. Went back to Best Buy store to complain and they don’t know who came out. The give me a whole month to wait for someone to uninstall and reinstall. Will never renew membership again. Very disappointed.

Please cancel subscription. Never renew without my permission.

I never had a reason to utilize it so it was not worth the money to me

I bought the plan for my wife. She died. I don't need the plan -- now I can not cancel it -- these guys are a con job!!!!!

The membership is by only as good as the fix After my call and the talk through I was told to disconnect and everything would be fixed Not so I still cannot open word excel files that were created in those programs

Second time using totaltech membership, second time the technician was late. The crazy window of 7 am to 1 pm turned into 2:30 before they got here. Left a mess in the floor and scratched up my cabinets. Poor service!

I'm not sure about the review on the TV yet as we have not had it hooked up. The geek squad service that you pay for always says that they can't do something for some reason or another. Garbage plan not to mention I waited numerous times for my delivery

This is such a rip-off they tell you one thing that you get this and don't have to worry about any extra cost then when you take your product in to have it fixed or look at boom there is a charge!

All desktop operations are slower. Tech says bring it in for Factory Re-set and schedule another home appointment. Two home appointments were scheduled for me. Both are bad days. Reschedule not possible on-line because system inoperative. Service in big hurry. Slow it down and fix it right the first time.

For me I think it was expensive. I dropped off my laptop for a couple days and shortly after still had same issues. They couldn’t fix the problem so I basically wasted my money on this coverage.

The worse customer services from geek squad. They were not able to fix and they had several no shows . I gave them 1 because there is no options for negative numbers. They waste your time and money and their Best Buy time and money .

This service was too expensive that's why I didn't renew my membership. I was supposed to be refunded 0.86 I haven't seen it in my account yet