Customer Ratings & Reviews

Quality service. Bought the Total membership for discounted data transfer fee from old computers, set up, and tech support ... all of which came in handy. Would have rated 5 stars if it would have been easier to speak with someone in the store rather than being transferred to India every time I called in. Support was effective, but was a hassle to get assistance. ended up having to drive up to the store to speak with an associate.

It was a good move for me, for $170/year. My wife bought a new laptop which would have costed $99 to transfer all data from her old one. I had problems with my phone not able to get emails $40 , I had a problem with my laptop would have been $40. Right now I am ahead of the cost. I would highly recommend this

I have been able to use my membership to save big time money. I ended up with some viruses which were really causing lots of issues. I tried to fix this on my own and really messed up my computer even more. I thought I had lost some valuable documents but Best Buy came to my rescue and restored my computer completely and it even worked faster than before. **Lesson Learned--Don't waste all your time. Just let the experts do it!!

If you are buying a few appliances, this is a must. Plus they give you back the difference in $$ if your item goes on sale within 60 days of you buying it. I bought an electric stove, it went on sale 4 days later, I called they reimbursed me the difference. Love it

This is an exceptional membership. I inadvertently cancelled the membership and realized I’d made a grave error! Having high retail products without the membership will cause great inconveniences when things break or don’t work properly. Get the membership and worry less!

Kobe helped me with my computer problem two times, the last time and this time. I made a review last time, but I am willing to write it again. I am not familiar with computers at all, but he was very patient with me and led me in the correct direction. I appreciated his help each time. It was a great decision for me to become a Best Buy total member. He is always on the client's side. Thank you so much, Kobe and GeekSquad! Harumi T

Bought a new phone. The sales person did a great job except he didn’t change my address after I told him I didn’t live in Somerset anymore. He added the new address and didn’t delete the Somerset address. Some of my packages went to Somerset.

I’m very happy with my My Best Buy Total membership. The member pricing has already saved me money, and having access to Geek Squad support whenever I need help is a huge plus. I also like the peace of mind that my purchases are covered. Overall, it feels like a great value, especially if you shop at Best Buy regularly.

Best Buy is a very professional, supportive and reliable organization. I have never been disappointed with a purchase and the support received by the knowledgable employees and when needed the Geek Squad has been great.

I bought a new Windows 11 model and had Best Buy transfer the data from my old Windows 10 computer. The agent that assissted me was very professional, knowledgeable, and courteous. She promised it would be ready in 2 days, but it was actually ready in 1 day. The Geek that did the transfer got everything right and gave me an expert demonstration.

I recently got a TCL speaker to go with my TCL TV, and I couldn’t be happier with the purchase. The setup was super easy, and the sound quality is miles ahead of the TV’s built-in speakers. Dialogue is clear, music is rich, and movies feel more immersive with the added bass. If you’re looking for an affordable upgrade that makes a big difference without any hassle, I highly recommend this combo. Definitely worth it—you won’t regret it!

Is very good store and the quality of their products are top on the line, while you’re in the store the staff are very helpful and generous offering us a really good help or taking care of us while we’re shopping there!

Have not had a membership for long. The Geek Squad has been very supportive. My recent purchase of a printer was placed to be picked up, Later told the item was out of stock. Had to change to shipping it home and waited for three days to receive it. will contact technical support for assistance.

My desktop got a virus and i took it to best buy and they solved the problem and i did not have to pay anything because i purchased this memebership other than that inhave not explored the benefits but to my knowledge it covers everything you buy at best buy.

I had a major problem with my computer (virus related). When I went to the Geek Squad, they advised me it could be fixed for about $200.00, and I approved the repair. But then, the technician advised me about your maintenance program that costs less INCLUDING the repair saving me over $50.00, and now I have sound mind that I have a maintenance program in place. Very pleased with service.

This membership is a great value will help with all your needs u can just take any of your household computers in and it’s all cover u just have to pay for the parts which saves u 100s of dollars all around great deal.

Would not have been able to utilize our new purchase without access to this membership. Although, there was not much of a choice if we didn't purchase it because we would have had to figure it out on our own not knowing what to do. Purchasing was a no brainer

Geek squad appointments, replacement of cheaper electronics (shokz headphones when they stopped working), repair of more expensive electronics (laptop), troubleshooting calls (smart washer/dryer connection to wifi), and so much more has made this so worth it over the past few years.

The only reason why I didn’t give a five star rating was that it was impossible to contact the geek squad through an AI telephone system that is obnoxious and actually insulting. There are many times when it’s necessary to not spend three hours trying to discuss something with the repairman. The Geek Squad deserves a five stars rating.

A great value. Computer was hacked and the membership allowed me to have the virus removed and ensure me that I can bring in to be cleaned of any other problems. Also was able to bring in and have Antivirus installed.