Customer Ratings & Reviews

Not worth the money. So I canceled this membership.

Definitely will not be renewing. If Best Buy can change the terms whenever they want, what is the point?

I am an Elite Plus member, bought a wall mount and television and still had to pay over $100 to have it put up. What, exactly, is the benefit of membership?

Subscription was auto-renewed despite me asking to cancel that.

No help at all System constantly asks if you're still there and then kicks you out $200 for this? I think not.

expensive as all hell. and they steal more money if they fail to deliver package

Membership has increased in cost to where you would have to have 2 installed items per year. Geek squad help is slow and takes awhile to connect.

I don’t know what this is or what it does. It wasn’t explained to me. They just told me I needed to buy it.

Never showed up for appointment and havent resolved issue yet. Terrible service.

I never used it. It was during Covid and I could never bring the car in. It was a waste of money which was never even addressed. Won't be recommending to anyone.

so far I have found absolutely no use for the service. I apparently am unaware of the features and benefits. service just kinda showed up

Try getting a hold of someone, you'll see how "great" this is. Usually 30 min to 1 hour wait on the phone to just SPEAK to someone. No Thanks!

Protect what. it isn't installed. When are you going to install the product? When we get it installed we can review. Review for getting the product and installing it would be nice.

It was supposed to be useful , if my requests for assistance had been satisfied. But where not, So far it is a waste of money.!

The Total Tech warranty is an excellent service because it provides comprehensive coverage for your item, ensuring peace of mind in case something goes wrong. Whether it's a malfunction or accidental damage, the warranty has you covered, offering protection for various types of issues. Additionally, the claims process is straightforward and hassle-free, making it easy to get the support you need. You simply follow a clear set of steps, and the team is quick to assist you with resolving any problems. This convenience, combined with the solid protection the warranty offers, makes it a valuable investment for anyone looking to safeguard their tech products.

Tech Support on phone is terrible. Spent 2 hours on the phone with the agent and his final statement was "Call HP". I will say the "In Store" Tech people are wonderful!

Cancelled subscription. Didn't want it. We prefer to skip it.

This total tech is a joke. These people don't know what there doing. They can't fix anything right.

This is the membership to have. Unlimited geek squad support with support on all purchased items. One of the best perks for me is that I get free installation on all of my tv purchases. It has been 4 months and they have come to my house and installed 3 TV's. One in a family room, a bathroom and an office. I also received help with a laptop. Best choice I ever made!

Bought it, but doesn't show in my account. Customer service can't figure out the issue either. I finally called my credit card company and had them cancel the charge.