Customer Ratings & Reviews
- SKU:
- 5791900
Customer reviews
Rating 4.3 out of 5 stars with 3215 reviews
(3,215 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Total Tech Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not fulfilling their contract, will not complete the process for replacing a bad product
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Information for product repair/replacement options are available at https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983 and we are glad to help in any way possible. You can also setup a possible appointment for items to be repaired at https://www.bestbuy.com/services/triage/home
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money I purchased this and never went back to use it after leaving the store that day will not buy again
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Glad to hear there was a benefit in our Total Tech membership. You can contact us to cancel the plan if you would like to not renew it at (888) 237-8289, Facebook/Instagram Best Buy Support or Twitter @BestBuySupport for assistance.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money if have issue placed on hold for lonv periods
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money from what I can tell and employees are too eager to push this on people without explaining.
No, I would not recommend this to a friendRated 1 out of 5 stars
cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled it and wouldn't you know they didn't. I called personally and was assured it would be cancelled, but received an invoice..grrrr
No, I would not recommend this to a friendRated 1 out of 5 stars
JUST SAY NO - if you can....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't want it. Don't need it. DIFFICULT to get rid of it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Watch out !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never mentioned me that was a subscription Very bud procedure from Best Buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been a worthless purchase for me. This could be just me but I see no point in having this.
No, I would not recommend this to a friendRated 1 out of 5 stars
You can keep your 25 points
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend purchasing anything from Best Buy, service is poor, representative need proper training
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks! At the store no employee can find it in the system and it is proving to be worthless, can’t use it
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't meet my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't use it enough/keep in mind all the perks.
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Total Tech is constantly evolving and changing and we always invite our customers to have second looks whenever they like to see if this solution would fit you in the future. https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983
Rated 1 out of 5 stars
Hard to get support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying was easy at the store. Making contact with a person is difficult after the purchase.
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Support is available on our website through chat, on the phone at (888) 237-8289, Facebook/Instagram Best Buy Support, in store or at Twitter @BestBuySupport
Rated 1 out of 5 stars
Limited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unlimited support only if they know what they know what to do.
No, I would not recommend this to a friendRated 1 out of 5 stars
This would be handy to use if it worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I called with a problem I was transferred to six different people and no one would help me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Membership is not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this sucks does not pay for anything. Worse thing to get. Don't waste your money.
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .You can see all that Total Tech has to offer at https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983 Many options like Free protection plans for up to two years with a deductible if used, free basic install on many products with discounts on advanced installs, and an extended return policy of 60 on most products.
Rated 1 out of 5 stars
Crooks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sold it to me knowing i have a business account won't let me use now
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Total Tech is meant to be used for a single household and there is an option to get a membership that would cover a second household. While the service isn't meant to be used for a business it can be used for your personal property and purchases. It would also provide 20% off of business warranties that are offered for appliances within Best Buy. More information available on Total Tech here. https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983
Rated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad did a good job quickly. It cost over double what i expected. This company shadily renews this every year.
I would recommend this to a friendBrand response from Social Media Expert
Posted .The Auto-Renewal is regularly advised to our customers and e-mails sent out to advise of the upcoming renewal dates. While this can sometimes seem unexpected we are always willing and able to cancel the membership if it doesn't fit your needs. Please not that the most up to date information on the plan is available at https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983
Rated 1 out of 5 stars
geek sqaud sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek suad messed up my tv and stereo i had to reprogram my tv and redue my stereo speakers
No, I would not recommend this to a friendRated 1 out of 5 stars
no call back
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was on hold for 20 minutes and got disconnected. I may try to use service another time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do you owe me some money?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled the entire order associated with this "membership" do you owe me some money?
I would recommend this to a friend