Customer Ratings & Reviews
- SKU:
- 5791900
Customer reviews
Rating 4.3 out of 5 stars with 3215 reviews
(3,215 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I have tried to use membership. Problem with it
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt helpe with anything since the store closed shortly after ,but they continue to charge even with no services
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service regarding computer and / or software I have encountered since I started in May, 1983.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrongly cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should never have been cancelled. Done without my approval. Now I’m struggling to get it put back the way it was.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was forced to get this membership by your sales staff when purchasing a product and service, but did NOT want it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership allowed me to save on a fridge- other than that worthless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all what I was promised when I signed up for it. Very over priced.
No, I would not recommend this to a friend- Pros mentioned:Installation
Rated 4 out of 5 stars
Good as it was. Not worth it after recent changes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Tech has been a great value. The support has also been good. The best value has been the extended warranties free delivery and installations. However, due to the changes to the membership, now called just My Best Buy total , no more free delivery and installations , I will not be renewing. Those were major benefits and for only a 20 dollar price reduction. It’s not worth it anymore.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Total tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if I’m really getting my money’s worth probably won’t renew
No, I would not recommend this to a friendRated 1 out of 5 stars
Not sure how this ended up in my credit card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never asked for this, agent must of snuck it in during my application.
No, I would not recommend this to a friendRated 1 out of 5 stars
I cancelled thus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled this so why are you charging me or even talking about this?
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to go back to the drawing broad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this Item returned didn't meant what I was looking for
I would recommend this to a friendRated 1 out of 5 stars
Worthwhile if you can access it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewing the policy thar cannot be found, through my verified purchases, within ny account....
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not install Totaltech.iI was asked to enter a registration number that I could not locate.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unacceptable CHARGES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not authorize to be charged for another subscription, it was a 1 time charge
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Total Tech is setup on a renewal basis and the information for this should be presented on the signature pad if done at the store or online while processing the order. We do alert customers of the upcoming anniversary of service and can refund the charge, although if time has passed it could be prorated, as soon as we are made aware of this. Please checkout https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983 for the most up to date information on the Total Tech plan.
Rated 1 out of 5 stars
waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total failure in accomplishing any of the tasks given.
No, I would not recommend this to a friend- Pros mentioned:Tech support
Rated 5 out of 5 stars
Used the membership more than I thought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the unlimited support and the peace of mind from the warranties!
I would recommend this to a friend Rated 1 out of 5 stars
Don't waste time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What do they do? Not much. Doesn't include repair.
No, I would not recommend this to a friendRated 1 out of 5 stars
Total dooshbags
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great idea no doubt about it but the techs make it a trash experience
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always late to installation, always cancelling and rescheduling
No, I would not recommend this to a friend