Customer Ratings & Reviews

For reasons unbeknownst to anyone, quite a few of my product purchases that should be under my total tech plan were somehow disconnected from total tech in best buy's system. The store associate told me that my computer would not be covered and I would have to pay for parts, however corporate confirmed that I purchased the computer after I purchased total tech and it therefore should be covered. The store can't do anything about it until the corporate/back office support re-links my protection plan to my products, and my computer has been sitting an entire week while I get bounced around to different unhelpful customer service reps and managers. Even though this issue can easily be fixed by geek squad in the store, they allow my computer to sit there still, while I wait for back office to fix this technical glitch with the protection plan being un-linked form my products for apparently no reason. Despite the fact that this is completely not my fault, best buy allows the customer to suffer due to their own internal system technical errors. If I were to pay to have it fixed, they would be able to do it same day in the store. To top it off, if and when this error is fixed, it will be another 3 weeks wait for the computer to be sent out, fixed, and returned. There is also a disconnect between store management, corporate, and back office, and the customer must be the liaison. I am now inextricably linked to best buy due to purchasing nearly all my electronics from them, erroneously thinking that I would have hassle-free product protection.

Total Tech is super helpful. I never have to worry about forgetting to purchase the extended warranty. I love being a Total Tech member.

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It’s a great membership that has a lot to offer! Wether you’re a techy or not they got it all for ya.

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This membership it’s really very good and helpful in a lot ways total tech support for yours appliance and tvs very velpfull

They dont do everything what they advertise. Total tech membership is good only for tv mount and product warranty. Let me write down my experience 1. Store associate at Bolingbrook, IL nudged me to buy sony rear speakers. My idea was to buy a tv, soundbar and Subwoofer. So I went along with it and he scheduled a free total tech tv mount and rear speaker mount install for me. 2. The tv mount person comes home and mounts the tv, but says he is not qualified to mount rear speakers. Asks me to contact best buy again. 3. I reach out to best buy (total tech expert live chat), they say their agents are qualified to do this and schedules a day for the install. 4. The time slots given are 9-1 am so I wait and at 2 pm the agent calls (did not even visit my place) and says he cannot do the rear speaker install as he is not qualified to do so and says he can do a site survey instead. I refused for site survey and said the total tech chat members specifically told me that they are qualified to do so. But he refused to install. 4. I reach out to total tech chat again and explain the situation, they apologized and scheduled another person to do it the same day, with an advanced agent. so now the window is 2 to 8 pm. 5. At 5 pm the advanced agent calls me and says he cannot do it, and tells me that total tech chat members lack context and they schedule these installs even though their agents are not qualified to do this. 6. So totally 3 best buy total tech agents refused to even accept what they advertize. If you look up the free installs that they cover under total tech membership, it mentions clearly these services Audio & Video Services Soundbar Setup and Connection or Mounting Speaker Installation Wall and Ceiling Speaker Installation But their agents refuse to even visit home to do this. My advice to other total tech members or even prospective total tech membership buyers, your total tech membership is only worth for warranty for products and tv mounting. Rest all is just a lie. Use caution in purchasing this membership, think twice if its even worth it and dont believe all that they advertise, their agents refuse to even visit your house.

Prior to the coverage change the summer of 2023, total tech covered you 100% whether at home or in the store. Unaware of the changes, we renewed our membership in October, 2023 and now discover we have to pay 80% of what used to be 100% covered. This is the BIGGEST RIPOFF. BEST BUY SHOULD BE ASHAMED FOR PULLING OFF THIS SCAM TO ITS LOYAL CUSTOMERS CAUTION-WHY PAY $179.00 TO GET A 20% DISCOUNT? I was quoted $200 per hour labor rate for in home services that were no charge prior to June, 2023. BEST BUY’s alias is Buyer be ware.

I love being apart of the geek squad gang, they helped install a new stereo in my ride and they did it right the 1st time, thanks Geek Squad!..

It’s good for initial purchases but not really from the support standpoint.

Anytime you try to price match they give you the run around and make you spend hours before they finally do it. I spent 1100 in parts on a computer I had them build and it overheated and broke in 3 days and the cheapest part I used was a nvidia 3050 graphics cards they did nothing to help. Geek squad is extremely rude on the phone and will belittle you every chance you get horrible customer service and care. Everytime I call them I feel as if my life don’t matter And I’m only 3 months into paying for the service I tried to cancel but they only offered a 20 dollar refund So I declined just in case there is a emergency and they need to remote access but all I can say is I’ve never been treated like dirt after spending thousand in a store. And having such low quality customer care I spent so much on a brand new game build and couldn’t believe the amount wires that they said weren’t needed that they gave back. Pretty sure that was a reason it overheated and fried

What a joke Total Tech Membership when I purchased it the sales person told me that all my appliances were covered as long as I owned them I have purchased the membership for the past 5 years needed to have my refrigerator repaired told it was a $130.00 service call 20% off on labor and what ever the price for any parts not what I was told when it was purchased told that everything was covered under the membership now being told only for 2 years after purchase why PAY FOR SOMETHING for all these years if you can’t use it after the 2 year period

I have been pleased with Best Buy totaltech they have been very helpful

Sorry about cancelling the yearly subscription but to expensive not enough coverage and sale rep. explained the importance useage of Total Tech Support useage and me someone that doesnt use Tech Support like that...Thank you you Miss Alnjando @ Total Tech Support...

Technician was a few minutes early and appropriately equipped with the correct parts. Did the job correctly and verified there were no leaks and that the operation of the dishwasher was as we expected.

this membership is great, no problems they came out with my three new tvs, and hooked them up. did not coast my any money for delivery or hook up, or take away the old sets

This membership helped me big time now thst I purchased a new laptop. The process of transferring all my data from my old laptop was great and precise in about 95%. The proffesionalism was outstanding.

Brad, my Service technician provided great service. He was very knowledgeable and I felt assured he knew what he was doing! Provided great customer service and promptly responded to inquiries.

Total scam! I purchased this service along with a 65" LG TV because the salesman told me that as long as I was a total care member, the television would be fully warranted and replaced if needed. I called to have a simple repair and was told the diagnostics would cost 108.00 (20.00 discount) just to look at it (not including the cost of parts). I told the repair service that I had the total care service and what the salesman told me and was told that they changed the rules after I purchased it and they sent an email to that effect. I never got an email or was told anything. I bit the bullet and paid the fee and set up a service date. I took off work to wait for them and they never showed. No phone call, no email. I called and they said they cancelled my appaointment and had no reason why but they could set me up another appointment 10 days later. I paid 200.00 a year to save 20.00. If you buy this service, you didnt pay attention in math class. I have cancelled my service. TOTALLY A WASTE of MONEY.

Overall total tech has been very helpful . My number one complaint is that they promote 90% Apple products they completely lost connection to those of us that use Android they never offer any sales options only send us BS on Apple products every day, What a fricking joke!