Customer Ratings & Reviews

Gives a person an opportunity to ask questions if they need. Issue I have is the number called, unless you have a direct number to the store, could be from anywhere and sometimes they are very hard to understand. Geek Squad also always wants you to bring in your computer and gear. Don't seem to want to do it over the phone.

It is great to bring in your devices and get them fixed without worrying about the cost. I will say I did not like how you have to set an appointment for geek squad to drop off and pick up your device. I had no idea I couldn't simply pick up my device when it was ready.

I bought this plan after I already purchased a television that I had somewhat immediate issues with. This was an ongoing project and the installation took me past my return period on the television I purchased without total membership, and that's when I started finding issues with my purchase of the television. I wish I had gotten this ahead of time. Even though I haven't had personal experience from a total membership product warranty/replacemen yet, however I just wish I had local support from TOTAL rather than the dead ends I've been getting in resolving my issues with the television manufacturer.

I never always buy at Best Buy Port Arthur, so that I can get the Geek Squad help if I need it. I forgot to do this review at the time, but now that I just bought a new (expensive) laptop, I want to share my experience about why buying Total Tech is the smartest move you will ever make. Update to a recent purchase and why I highly recommend Total Tech: My new laptop, a Lenovo Legion Pro 5i, rates an A+, but it would not have without the Geek Squad, which was amazing! I cannot praise them enough for getting me through a difficult setup. Microsoft is being so intrusive now days that the average person is at their mercy to setup a device in a way that is acceptable and which successfully minimizes Microsoft's outrageously aggressive promotion of their products. Truly, as far as I am concerned, my Total Tech cost paid for itself with this one purchase because I more than likely would have returned this $2,000 laptop (hey, don't judge, it was the only model with the ports I needed) if it had not been for the professionalism, friendliness, knowledge, and patience of Jacob (Geek Squad Tech), Emily (Geek Squad Manager), and Michael (the employee who set me up with Jacob). They were all beyond amazing. I am a granny who has had a horrible few years (lost my husband after a horrendous 5 year struggle with aggressive dementia), and I struggle to cope with any stress these days. The Geek Squad employees at Port Arthur, Texas, just did everything they could to minimize my stress. I just cannot tell you how much I appreciated them. So, yes, the Lenovo Legion gets 5 stars, but it was because the Geek Squad gets 10. I HIGHLY recommend the Port Arthur Geek Squad and Best Buy Port Arthur, and, now that they did their magic to configure and customize my laptop, I am thrilled with it as well. Truly, getting Total Tech (for several years now, even while struggling to stay in my home while my husband was ill) was one of the best decisions I EVER made! Thank you, Jacob, Emily, Michael, Total Tech, and Best Buy PA!

My husband transferred all of our info from our old computer to our new one and it was a mess. Took it to Geek Squad, they could see that our problem was not a simple one so they offered the membership plan and we jumped on it. It was a great decision. It took them a little while to straighten it all out but what it would have cost us across the board with no membership would have been substantial I am sure. Thank God for the membership plan.

I don’t usually write reviews however the membership is a very important to have especially if you have products that sometimes have problems especially the customer service has been the best always with the best attitude from all employees I have encountered

The price was amazing! The total membership saved me over 70 dollars, which I thought was fantastic! Also, the service was outstanding, bar none. Thank you to the Geek Squad for helping tune my gaming PC , it runs like a champ!

My best buy total membership is definitely a great value. we have used it many times with our computers. for initial set up and for figuring out problems with them. When we purchased a high end TV the came in and set it up so that it had everything we needed on it showed us how to use it with streaming services etc.. The service tech are always very professional. They Made sure we understood everything before they left.

Having Best Buy Total Membership pays off. It may seem to cost a lot up front, but if you use th service even once in your year, you have already paid your entire membership price. Totally recommend using total service.

After we got hacked, we took our CPU to the Geek Squad for a clean up. Reeve was fantastic and recommended the membership. After that, a series of new equipment and software additions were required. That membership covered all the labor and we are very thankful!

If you buy multiple electronics a year, this is the best service imaginable. The price of mind is top tier. If your product malfunctions or stops functioning (as long as you don’t fully destroy it yourself) and If you pass the return policy, you can bring your product in for an exchange or store credit. It is so nice to know you are covered and don’t just have a useless broken product. Best Buy has you covered!

I love it when I purchase something that presents itself as money-saving and convenient, and turns out to be exactly as presented. This membership saves me from sitting in front of family members' computers, over my head in software, and picking at random things hoping they will turn out to fix the problem at hand. I just take the item I'm struggling with to the Geek Squad, and they fix it. My only complaint is they are so pressured for time because this service is so popular, that they don't get to thoroughly explain what they've done.

Love it, was not a fan of the price at first but i have more than gotten my value out if this, Im going ti be renewing each year. Everything Ive bought comes with 2 year protection, devices can be taken in and worked on wheather i biught from best buy or not PCs can be upgraded/built with parts i bought elsewhere or if i get from there its much quicker and decent deals.

I enjoy this service by Best Buy it has its benefits. For example if a purchased item has an issue total tech is there for you. The added insurance options are negated for most items. I have been a member for several years and found total tech a great security blanket. Lol

I’ve had a good experience with My Best Buy Total. The tech support and protection plans give me peace of mind when buying electronics. Setup help and troubleshooting have been useful, and it saves time dealing with repairs

Roxy was so good to work with she took care of helping me with my computer. It was fix within 1 1/2 days like she said it would be. The technician that worked on my laptop made it run better than when I bought it. Thank you

Signed up for the Geek Squad based on a recommendation from my cousin, and she was 100% correct despite being on the other side of the country. It's a bargain and service was fast to do a data transfer to my new desktop and do some work on an older laptop. Love being able to call with questions anytime on the 888#, and calls are answered right away. The ESL speakers need to be reminded to speak slowly, though.

We really like our membership. It has covered all of our devices and taken care of us every time we’ve switched from an old one to a new one. The Techs are very knowledgeable and helpful in explaining what they are doing.

We had the Geek Squad transfer our information from our old PC to our new one. We had some questions when we got home and they did an excellent job of answering them. Quality people made this an excellent purchase for us.

I highly recommend buying this service. To know I can get help at any time from the Geek Squad is well worth it. They have been able to solve all my needs. At the age of 83 and not knowing a lot about computers, the Geek Squad has been a life saver.