Customer Ratings & Reviews

Everything was great from online customer support to the on site technician fixing our appliance.

It sounds good until you need it. Then, expect to spend a lot of time online and in store proving to them your product is covered and should be replaced.

I have been a best buy supporter for many years. I try to get everything through them because they used to do a good job. I had this total tech thing when I started purchasing large items because of the installation convenience and the extended warranty. I had poor experience multiple times with best buy since then. One of the examples, I bought a TV and was waiting anxiously for the installation day I was given. I called the total tech line and checked at the physical store and confirmed the appointment probably 2 or 3 times ahead of the installation day. I had a large gathering the day after and I needed that TV to be in place. I was told everything looks good. The day of installation, I waited for 8 hours and then nobody showed up. I called during these 8 hours multiple times, and the total tech agent would say "it is on the way sir, I can see it was placed on the truck bla bla bla". Eventually, nobody showed up. I was told later that there was an error with their system showing my name on the delivery list, where in fact it wasn't there. I drove to the store. They said they couldn't do anything. They apologized for disconnect between the total tech agents and what was actually happening on the ground. I asked for them to fix this problem and give another installation day soon, but they said they had no spots and I had to wait for few more weeks. Another example occurred recently when they were supposed to return 100 dollars as rewards back to my account. I spent a lot of time with multiple total tech agents over 2-3 week period. Each agent would acknowledge at the end that I should get the rewards points back, and then nothing shows up in my account. I would contact them again. After wasting the time trying to explain the issue all over again to the next agent, They would promise me it they will take care of it, nothing happens. They definitely need to do a better job.

Professional service from the squad. Came in time, did their job and offered additional advice.

best spent money .... have told all our friends and neighbors and some of them have signed up as well.

Great service....enjoy the discount! Just got it and have not used it yet, but looking forward to it

Total Tech provides great service. We are very happy with the benefits of our membership.

I gave 2 stars because of price increase and the reason behind the increase. They sound as if this is a favor to you to cover a multitude of devices in home. That's great for those that have a family with many pcs/tablets, etc. What about those that have only 2 devices. Why do we have to pay a very high price for what we don't use? It's just like cable, pay for all the channels you don't use or aren't even aware of. It's an underhanded price gouge. We were very long time members (10+), now we aren't :( The Denmarks

I’ve had nothing but negativity every time they come and excuses why or they don’t have the tools. I’m going to go on yelp tomorrow’s and anything else I can tell people save their money

it has given me what I wanted and gives you information about your problem

Great value, my ice maker quit and my membership replaced it with no charge for parts or labor.

Complete disaster. 85" Samsung TV landed on the credenza and crushed the Sonos Arc mounted under the TV. This happened 2 days ago, I have yet to hear from them.

Used this and had my washer repaired after factory warranty was expired.

Loved their help in designing and installing our back yard entertainment space.

They kept coming till The problem was fixed would diff recommend again

Don't use it very often but have never had any problems when I have called

Very helpful, I’m very happy with this support, I need a tv installation

The buying and service experience is always good. Knowledgeable staff is helpful.

Be warned if your consideration of this membership is linked to a hard-to-find product on the Best Buy site. When you see the "Purchase is currently limited to members with access to the event" note and gullibly follow the path to the Totaltech purchase pages, NOWHERE is it indicated that there is a waiting period for your membership to be activated (or some similar process). Meanwhile, while you watch your $200 disappear into the Best Buy coffers you may also watch while the touted special access to said product vanishes in parallel with the limited inventory.

So glad I got the total tech program. It has helped us when we needed it.