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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 3,215 reviews
  • Pros mentioned:
    Protection, Value

    Rated 5 out of 5 stars

    I love my membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a rea value. The protection it offers you is unmatched.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is of great value and a must have for all. I would definitely recommend this to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will get it done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is professional, helpful and will stay until th ejob is done right, what a feeling!

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth it. Purchased it when my All-In-One crashed. Was able to use it on the All-In-One for the initial repair, my laptop and again on my All-In-One SSD upgrade. Saves you a lot of money if you have older equipment you are trying to keep alive.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Tech support

    Rated 5 out of 5 stars

    Amazing Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value. Superb protection, service and support!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so very pleased to have this as a package. We are so very pleased with the tech team!!!

    I would recommend this to a friend
  • Pros mentioned:
    Service, Value

    Rated 5 out of 5 stars

    We have used this and love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a real value. We have used it a lot and appreciate the service.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    learning about all benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    people were on time, listened to my problem worked to fix it and when they felt they could not totally resolve the problem on their own said they would see if they could get a refund because they were not able to resolve issue because they felt it was due to a component not working properly that was out of warranty. i was happy with the service even if i had not gotten the refund.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Get the Total Tech plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a whole new kitchen of appliances, a washer & dryer & a TV, so it was a no Brainer to get the Total Tech plan! The price is right and it has been a lifesaver, being able to get help when I need it. Plus, deliveries & installations are free, as well as help when my mobile phone had a glitch. The plan ghastly more than paid for itself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech plus GS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech membership made the installation of my stove and microwave charges free, plus it includes Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Good Service for Non--Tech People

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, good protection and service overall. I know little about computers and printers, appliances but manage to keep mine alive with stuff like this and best buy. I wish they could make appts a bit speedier though. The agents they send are always 100% sharp and knowledgable. I like in a hard to reach place in the city. Apple products are hard to find a tech for.

    I would recommend this to a friend
  • Pros mentioned:
    Service, Value

    Rated 5 out of 5 stars

    Toyal tech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oustanding value, great customer service and very knowledgeable technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is so good when you need help and they will help you is not a waste of money

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Happy with support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and good deals Technicians very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you're looking to help yourself save money in the future with anything you buy or already have. highly suggest you buy a membership. you can save so much money from free shipping to a sound system install on your car. when I bought this I saved hundreds of dollars from shipping costs and retail priced appliances, tvs, gaming products, sound systems, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop camera didn't work ... we thought. Total tech found it in seconds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yearly geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has some real value as we added devices to our home the tech come out to help set up

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for this when I had an Asus laptop in which the harddrive bricked itself, they replaced the Harddrive and was great throughout the whole experience, kept me up to date through the whole process and was honest/not pushy. Most of all they got my laptop working again, which was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best you ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best you ever had. Please I'll love you who knows to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used it but it was nice knowing I had it if I neéded it. Webroot was a deal

    I would recommend this to a friend