Customer Ratings & Reviews
- SKU:
- 5791900
Customer reviews
Rating 4.3 out of 5 stars with 3215 reviews
(3,215 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor online tech support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.online chat support is getting worse. I tried several times to get a tech with online support and waited for over an hour and finally gave up. It never used to be like this and time for a change. Will not renew with them when its due unless things change , and soon. Waste of money.
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .We have many options for support under your Total Tech membership like the online chat, going to your local Best Buy store for support, calling in by phone at (888) 237-8289 and Social Media Facebook/Instagram Best Buy Support or Twitter @BestBuySupport
Rated 2 out of 5 stars
Doubts about value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not receive the value we expected, particularly for sound bar removal.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont get totaltech.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you cancel your totaltech membership, everything that was covered under it gets cancelled. I cancelled my toyaltech a few days ago for financial reqsons and today i got an email telling me evething that had a protection plan was now cancelled. Dont get totaltech. You are better off purchasing the warranty separately
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled. Misinformation constantly in what can be installed by your technicians. Store assistance is always good but online and phone help is frustrating useless and wastes time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible customer service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service. I was provided a 6 hours window on a Saturday. Waited the entire 6 hours for them to show up and never did. I called and they rescheduled my appointment for 9 days later? Wow just terrible customer service. Would not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
This is a terrible deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a huge rip off. They don’t show for their appointments and when they do they can’t fix anything but still charge for the visit!
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After spending a good amount of time on hold and on the phone with a rep, i was told it was an installation issue and i had to call the store. I don't feel that it is an installation issue the doors are out of alignment and the handles are the same. Send a tech not put it off to someone else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful- not worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful so far… dishwasher delivered- however install has not gone well even though we had to pay extra for the advanced installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Take your money but no show multiple times
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not show for first appointment. Stated over phone would be there the next day. No show on that day as well. Have to take off work two days for delivery and install, have no idea where my stuff is or how to get it delivered.
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Total Tech membership provides great deals and savings on installs, deliveries, and services. Any issue that may be unforeseeable at the time is looked into to get the service completed for our customers. Please do contact us if you have any concerns by phone at (888) 237-8289, online chat, Facebook/Instagram Best Buy Support, or Twitter @BestBuySupport
Rated 1 out of 5 stars
Waste of money!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, they wanted $49.99 to fix an Xbox one controller
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Total Tech offers a great solution for many issues as well as free protection with a deductible when used, in store data transfers, discounted in home services and free basic installation on many of the products we offer. Please reference the most up to date Total Tech information at https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983 .
Rated 1 out of 5 stars
No show! Poor Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed for an installation appointment. Called several times and still no show and no call back. It’s been 3 days since appointment and still nothing
No, I would not recommend this to a friendRated 1 out of 5 stars
This Membership is a JOKE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find that I do not get any more help or consideration than a regular customer. I have had BIG issues recently and felt like no one cared
No, I would not recommend this to a friendBrand response from Social Media Expert
Posted .Total Tech members get many things that could be available to standard customers. Some policies like extended return policies and a faster response time to calls with our dedicated Total Tech Support agents at (888) 237-8289. You can also get help on Facebook/Instagram Best Buy Support or Twitter @BestBuySupport . There are also free classes that can be requested for some products or services in store with our Geek Squad team and free Data Transfers with phones and protection including AppleCare+. Do check out https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983 and if your needs change we are here to help.
Rated 1 out of 5 stars
I had great help before this service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tech appt was no help. He was on his phone a lot with another customers issues.
No, I would not recommend this to a friendRated 1 out of 5 stars
TotalWreck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Good luck getting appointments. Automatically charges.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could be better but for now 1 star review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the technical support aspect of my membership. If in need of warranties you can just buy separately.
No, I would not recommend this to a friend