Customer Ratings & Reviews

Previously I was very cautious about Geek Squad support yet I tried the new teams this year on a new TV, mount and install. Both teams were very knowledgable, courteous, and clean. I was impressed on how much they have improved their knowledge and customer service experience!

Well worth the investment. Easy to get assistance and quick answers. Stay protected at all times

I need the Geek squad support all the time. It's a great value.

Purchased this to get a discount in having Geek Squad install 2 TVs on our wall. Worth it for that alone. We used the phone line to call Tech support one evening when we were having an issue with our new TV and they were able to fix an issue that we spent an hour working on with no luck. Seems like a must have with today's high tech electronics.

Total tech membership has been a life saver for us. We don’t have to depend on anyone to help us and set things up. They are very nice, friendly and service is great. They answer all our questions and do all the work. Best thing we have done. Buying all our appliances from Best Buy and having the program they will handle any problems or concerns.

Membership must have for all your tech repairs and service

Would NOT do without it! It has saved me a lot of time and money. They do effective online computer tune up, in home repairs on almost everything at much reduced cost. Also recently took phone orders in my case for appliances without a trip to the store. The agents are very knowledgeable and customer oriented. I highly recommend the membership!

I have dealt with great, average, and bad Geek Squad members. I called in about both my laptops recently. One gets a low level technician based in South Asia or some other region who takes control of the computer. That person then must go through an analysis for about a half hour before they are allowed to give you a Level II technician. Both my laptops worked fine but were slow. I called about a diagnostics assessment and determination as to updates a couple of weeks ago for the first laptop. After the first technician did his piece, he said he would refer me to a Level II technician. He said that person would be on shortly. Over three hours later, with my computer still connected to BestBuy, he came on. Fortunately he said I could go to bed while he worked. Computer seems fine. This week I called about the second. The low level technician, whose English was terrible, made my computer inoperable. As it wouldn’t operate, we couldn’t get to the Level II technician. He made me an appointment to drop my computer off at a BestBuy store the next day (just after 12 pm). I was advised BestBuy could take 3-4 days in getting back to me.

I never used it because everytime I took something in I was told it was not covered.

i will be a member until i cannot be. their total mind set is to help

As a TotalTech Member, I feel that all of my tech needs are being addressed by specialists and I can be confident that they will keep on top of my concerns and tech needs. Honestly, don't know what I'd do without them! GeekSquad TotalTech is a great program!

Used it once for a computer evaluation at no charge.

Most terrible experience on atleast 3 occasions. We were told that they will either repair or replace defective items. We already have three occasions with three expensive appliances where the guy will come and say that this item needs to be replaced of or repaired but call GEEK SQUAD . But every time they come and say you are not covered although the item was just purchased

The Best Buy Totaltech membership has been great. I like the peace of mind I have knowing that a support group is there for me if I have technical problems or questions concerning my devices. Also, I recently purchased an oven from Best Buys and, because of my membership, delivery, installation and haul away of the old oven was free.

The actual service was awesome but rectifying an issue with the invoice/bill is still unresolved. The central resolution concept is a failure with no follow up or feedback.

Tech was super helpful and fast! Did not think this would be beneficial to me. I never bought extra services in the past. This is a good product because you have so many options to use and save. I would renew once this first year is up. Thank you Chandler nephew for your help. Tysions corner appliance representative.You are the best!

Loved this subscription it was very nice and every issue was good to read

Having this membership as all ready saved me money. Very helpful Techs too!

Very good service for the help and benefits that are provided.

Honestly Totaltech is easy and convient. Stressfree and worryfree. The savings with Totaltech are elite. Never buy another warranty with Totaltech covers months on end on just about anything you purchase through best buy.