Customer Ratings & Reviews

They fixed my sons computer and save me like 250 bucks. So my son’s pretty tech savvy but after multiple attempts, we were unable to correct air and Best Buy had it done the next day.

I didn't know this service existed. Took my laptop in for the Geek Squad to figure out why I had no sound. The service person explained the benefits of having the Service Membership, and it seemed a perfect fit for my needs. By the way. The person at the service desk was wonderful. She was very busy with customers, but kept her cool under pressure and seemed to satisfy everyone's needs. I was very happy with my first interaction with Best Buy

After having the My Best Buy Total™ membership for a while, here's my quick and honest breakdown. The Upside: The real value is peace of mind. You get included protection plans (like AppleCare+ on Apple gear) and 24/7 Geek Squad support. For a single big-ticket purchase, like a new laptop or TV, the warranty alone can make the membership pay for itself. The 60-day return window is also a great, practical perk. The Downside: The main drawback is the price—around $180 a year. It's a steep cost if you aren't actually using the key benefits. If you're an infrequent shopper or don't need much tech support, you will likely not get your money's worth. The Bottom Line: If you're about to buy expensive electronics and value robust protection plans and on-demand support, it’s a strong contender. For casual shoppers, it's probably an easy pass.

We have had a Best Buy Total Membership for a few years now. It is well worth the cost, and has eased our minds when we need repairs or even have questions. The tech team is very good!!

I'm a computer user, not a tech! The team members I've worked with have met all my needs quickly and didn't make me feel like the village idiot. They gave me some great suggestion too.

With the price of the yearly membership I was able to get my new laptop setup and data transferred for less than it would have codt me to have another individual business to do it. It was also done quickly!

I appreciate having opportunity to review the operation of my crashed computer after it was fixed. I felt lost at first, but now I am able to use it knowing security is fixed and my questions were answered.

My Best Buy Total membership provides me with the ultimate peace of mind and I am a huge worried person about breaks. This plan includes AppleCare Plus, and 24/7 tech support. With this you also get exclusive prices, and free 2-day shipping. I have also gotten exclusive access to sales unavailable to others for great products, 60-day return on most products. They also offer dedicated member support. All for only $179.99yr.

As I am not a "techie" it was great to have delivery and installation which included a 2nd visit due to sound issues and both techs were knowledgeable and helped me with working with the equipment . FYI: Before paying to have them dispose of old equipment for a fee, check with your local trash service - it may be a free service.

I feel that the membership is worth every dollar, especially if you buy electronic product often. I have purchased appliance, game consoles, monitors and computers many times. Never have any issues with warranty stuff. Geek Squad has always been professional and helpful.

The geek squad was better than good at debugging our computer. With the membership we can also get our microwave fixed with 20% off. still trying to talk my wife into a bigger screen TV that would be great.

The ultimate plan for a personal use or for business if you want fast shipping a sneak peek of Worcester come and the community where you can trust the people and workers to help you meet all of your needs and if things don’t go so well, you have an extended period for returns. I make sure to buy this plan yearly and don’t look back I know I got the best support to help me and the best products to entertain me . Thank you Best Buy for best experience.

I recommend this membership to everyone I know and even people I come across in the store. The support I get for all my purchases, especially electronics/tech is worth it. Anytime my house needs something, Best Buy is my first stop.

Haven't had to use any of the added perks of having Best Buy Total membership, but knowing that i have to option to use them if items break is reassuring. I would recommend highly if you are tech savy and like your items protected.

Absolutely love the membership. It catches all your purchases. You get points notifications on product sales a protection plan and discounts. How can you not pass up this plan it is so worth it! Absolutely love the membership. It catches all your purchases. You get points notifications on product sales also protect protection plan and discounts. How can you not join the yearly plan it so worth it! Also, you have a Greek squad and many other support teams. And you can have other devices add them to your plan. However you didn’t purchase from Best Buy it's a productive plan, so worth it! Also, you get perks and discounts?

I can’t say enough great things about my Best Buy Membership! From day one, it’s been a total game changer for how I shop for tech, appliances, and even everyday electronics. The savings alone make it worthwhile. What really stands out, though, is the convenience and peace of mind. Free shipping, extended return windows, and dedicated member support make every purchase stress-free. It gives me early access to deals, so I never miss out on big sales or limited-time offers. It’s clear that Best Buy truly values its members and continues to add new benefits that make the program even better.

I am very happy that I paid for the Best Buy Total to have me new laptop set up by the Geek Squad. They copied everything I needed from my old laptop to the new one, making the transition very easy for me. When I needed help trying to load another program a few days after bringing it home, I easily made an appointment and got the help I needed. While it has been helpful so far, it cost much more than I was expecting because it is for a whole year. I do not anticipate needing help with the laptop again, as it is new. I would have liked an option to just pay to have the computer setup done without being obligated to purchase the whole "package".

This is the best thing I've done with any product from Best Buy and I have used extensively when needed. Never an ounce of resistance from the staff at Best Buy. It's paid for itself many times over. If you don't get this, you're crazy ;)

Being a Best Buy total member comes with a lot of perks. I purchase a lot of items from Best Buy for that purpose alone because I am paying for a service. I do wish the cost was a little less pricey, but it still protects me for 2 years on all the products that I purchase. and I have used the geek squad a few times so that’s been great.

All I can say is the membership hands down is the best. I had it years ago and let me tell you, it comes in handy when your laptop or other devices need higher level assistance. I’m a strong advocate that if you do have a desktop/laptop, this membership is an excellent investment in the long run.