Customer Ratings & Reviews

The My Best Buy Total™️ membership has been worth it for peace of mind alone. The extended protection, tech support, and member perks make a noticeable difference, especially when purchasing Apple products. I appreciate having one place to go for help, repairs, and coverage without extra hassle. It’s a solid value if you shop at Best Buy regularly or like knowing your tech is protected long-term.

All I can say is the membership hands down is the best. I had it years ago and let me tell you, it comes in handy when your laptop or other devices need higher level assistance. I’m a strong advocate that if you do have a desktop/laptop, this membership is an excellent investment in the long run.

It is a peace of mind knowing if I have a problem I can go to the Geek squad and they will be able to solve it. I stopped my membership for a few years but I realized I need it....

This subscription offers a great cost-benefit. The prices for members, in addition to the unlimited support of Geek Squad, are excellent. In addition, we love the peace of mind of having protection plans.for our purchases.

I am greatful for the amazing geek squad support. The telephone option is very convenient and I usually do not need to seek in-store help. Your sales associates, as well as the geek squad understand the needs of individuals who came late to computer and cell phone age. Sometimes seniors age 75+ need extra guidance. The guidance is always delivered with kindness and patience.

My work laptop stopped functioning completely. Likely, I was in the middle of a systems update and my WIFI stopped working. I was in panic mode! I made my way to Best Buy and joined "Best Buy Total Membership." Their first step was to retrieve my data from the laptop - what a relief! Second step was to reinstall windows and several key applications. Wow! What a Relief. I was back to working in a day. Finally, the Best Buy Geek Squad reassured me throughout and answered all my questions and concerns. I highly recommend!

This membership is a real value. Member prices, plus unlimited Greek Squad support are excellent.I also, cherish the peace of mind of getting protection plans on all my Investments!

This Best Buy / Geek Squad Membership was valuable in helping me to work through my computer issues. The tech representatives were knowledgeable and informed me of all the benefits of this membership.

The Total Tech membership is a great value for price and comes in handy during general life events. I have been a member for several years. The service reps are very knowledgeable and eager to help with queries and concerns.

I have been shopping at Best Buy for over 20years now. I love that I have the option for a membership. I have had appliance warranties with them and I’ll tell you they are the easiest company to use a warranty. They give you the full price for the item you bought and the process is seamless. I love me some Best Buy Shopping time.

I purchased the membership to use at the Geek Squad. I needed my current laptop looked at and I intend to purchase a newer laptop and will need to have everything transferred from my current one to my new one. All of this is covered under the membership so for me, it is well worth it.

The Geek Squad was extremely helpful and patient while helping me troubleshoot an issue with my laptop. They explained everything clearly and made the process stress-free. I also decided to purchase the yearly membership, and it already feels worth it for the peace of mind and ongoing support.

We’ve had this membership for several years, and we’ve used it in various ways on numerous occasions: to get computer support over the phone, computer and tablet support in person, to buy electronics and appliances, etc. The benefits outweigh the cost. We plan to continue our membership. If you have phones, tablets, computers, appliances, you’ll benefit from this plan. Also, you get a 2-year warranty with such products you purchase from Best Buy.

You just can't go wrong by being a Total Member! Any products that you purchase at BB you know will be covered for two years. They stand by their products. Even Apple products are covered under the Total membership, no need to pay for the Apple Care. I'm very happy they offer this membership to protect all of my purchases, large or small. Additionally, you will get special pricing or first dibs on hot items.

Best Buy have great customer service/support. I recently purchased a laptop with the help of a knowledgeable sales person. A staff from different departments searched for a computer mouse and was successful finding it. Best Buy went above and beyond. I want to say Thank you to the staff that participated. And thank you Best Buy for making my recent visit successful and enjoyable.

It’s a great value for the money, and gives peace of mind with protection on your devices, as well as the perk of having geek squad when needed. I have needed help and service from the geek squad and the team is very nice and helpful. They solved my problems promptly, and with ease. I recommend being a member with Best Buy. I buy all of my electronics from Best Buy and I love the selection, member pricing and promotions they offer.

I like that you have to make an appointment for in store help. This helps with the lines. And I found the techs to be extremely helpful and knowledgeable. The cost of this service is well worth it!

My vip expired without me knowing I always recieve txt messages abt all type of stuff that really isn’t important just wish I would’ve received a txt abt renewing my warranty

I use the website a lot to make my payment and every time I go into the store if I do 40 in the Oklahoma City area, everyone is always nice and helpful, which makes my experience very comfortable and happy

I was very impressed by the skill shown by the representatives of the Geek Squad, their ability to think outside the box and resolve a problem I was having with my computer. I highly recommend them.