Customer Ratings & Reviews

This membership saved us at least $40 dollars already this year. A Geek Squad staff member helped us set up our new computer and transfer our old files from the old computer to the brand new one. This was a savings of $40 for the entire process. If we have any more questions or need assistance, we know where to go now!

I am so thankful I decided to purchase My Best Buy Total. I bought a new computer and the Geek squad transferred all my data from old computer to the new one and then helped me understand my new computer. It has given me a sense of security to have this service.

I can't say enough about My Best Buy Total membership. I've had it in various name-forms for 13 years now. It has saved me a lot of headaches in fixing my devices. I have geek squad come on remotely every two months for a pc-tune up which keeps me running in top form. And it's super helpful for aiding my 'senior' dad who has troubles with anything techy. Geek squad is there to the rescue. Also nice that they cover all my devices in my household. With 4 adult folks living here, all with multiple devices, it's been a lifesaver. The first thing I tell folks when they ask me for tech help is to invest in the Best Buy plan. It's the best investment you can make for your sanity.

I brought in my daughter's computer to get cleaned up & I wasn't really sure how much it was going to cost...Needless to say, I was greatful that I was offered the membership bcause it was significantly cheaper than what I would have had to pay without it & it also covers other Best Buy purchases.

THE best protection plan on the market. Period. Absolutely only buy our tech for the whole household here solely because of this plan. NOTHING better on the entire consumer market in our opinion. 100% necessary to stay up to date with. Garaunteed lifetime member here.

Membership is definitely worth it pays for all of my protection plans so everything I buy is covered for two years easily pays for itself after just a few few purchases

They treat all their customers with professionalism they are super nice and actually offered me help to put away the big 77 inch tv in the truck. Thx for the help guys.

Good membership to have for any troubleshooting errors or problems you may run into on the internet highway - whether you're on live chat or a phone call away..........

I had several issues with my laptop the first year that bought a total tech subscription. I had to go in the a physical store location several times to have Geek Squad solve the problems they were so helpful each time and so I renewed my subscription the following year for peace of mind, even though I haven't had an issues. One time I had an on-going issue with connecting to any Wi-Fi source and someone from the total tech team was able to restore the issue remotely. I didn't even have to go into the store. They were very professional and resolved all my tech issues.

Rating: ⭐⭐⭐⭐⭐ (5/5) The My Best Buy Total™ Membership is a game-changer for anyone seeking an elevated and rewarding shopping experience. As a devoted customer, I have found this membership to be an invaluable asset, offering a host of benefits that go beyond the standard retail relationship. Exclusive Discounts and Rewards: ⭐⭐⭐⭐⭐ (5/5) The My Best Buy Total™ Membership stands out for its exclusive discounts and rewards, making every purchase a more cost-effective and satisfying experience. Members enjoy access to special pricing, early access to sales, and tailored promotions, ensuring that they get the best value for their money. Enhanced Points System: ⭐⭐⭐⭐⭐ (5/5) The enhanced points system is a key highlight of the My Best Buy Total™ Membership. Members earn points on every purchase, and these points can be redeemed for discounts on future transactions. The tiered membership structure ensures that as you accumulate points, you unlock even more lucrative rewards, creating a cycle of savings and benefits. Free Shipping and Extended Returns: ⭐⭐⭐⭐⭐ (5/5) The convenience of free shipping on eligible purchases is a significant perk that enhances the overall shopping experience. My Best Buy Total™ Membership also extends the window for returns, providing members with extra flexibility and peace of mind when making purchasing decisions. Dedicated Customer Support: ⭐⭐⭐⭐⭐ (5/5) The My Best Buy Total™ Membership includes access to dedicated customer support, ensuring that members receive prompt and personalized assistance with any inquiries or concerns. The elevated level of customer service adds a layer of convenience and satisfaction, making the membership truly valuable. Tech Support and Protection Plans: ⭐⭐⭐⭐⭐ (5/5) For tech enthusiasts, the inclusion of tech support and protection plans within the membership is a significant advantage. Members can receive expert assistance with their tech products, and the added protection plans contribute to the longevity and reliability of their purchases. Early Access to Sales and Events: ⭐⭐⭐⭐⭐ (5/5) Being among the first to access sales, events, and exclusive product launches is a privilege that My Best Buy Total™ Membership bestows upon its members. This early access not only adds an element of excitement but also ensures that members have the first pick of the latest and greatest offerings. Conclusion: The My Best Buy Total™ Membership is a must-have for anyone who values a premium shopping experience. Its array of exclusive discounts, enhanced points system, free shipping, extended returns, dedicated customer support, tech assistance, and early access to sales create a comprehensive package that enhances the overall retail journey. Whether you're a tech enthusiast, a frequent shopper, or someone who appreciates personalized service, the My Best Buy Total™ Membership is an investment that consistently delivers on its promise of a more rewarding and satisfying shopping experience. Highly recommended for those seeking the pinnacle of customer-centric retail memberships.

My new Whirlpool dryer was defective and didn't dry even one load after delivery and installation. GEEK technician was scheduled in a few days and said repair costs were extensive and recommended replacement. I was required to pay an additional $80 for an upgrade to a boxed machine. Delivery of new machine will be in another week. My membership is fantastic. I think.

I took every year you know it's always good to but the best came they're so good at what they do I don't really use it as much as I thought I would but I do love it and I do highly recommend it

The My BESY BUY total membership protection plan is easy to use the claims process was incredibly easy and fast. I went online, explained the issue, and a technician was scheduled promptly. They arrived on time, were very professional, and had the microwave fixed quickly. This plan saved me from a major headache and expensive repair costs."

This has been a fantastic product. It's worth It's weight in gold. The amount of money i've saved as a result of this product is insurmountable. I highly recommend it.

This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases!

Membership is well worth it never had a bad experience. Everybody has been always nice. Purchased a TV and a computer there now order games for my grandson hoping he enjoys them as much as we enjoy our TV.

This membership has been a blessing in my family’s life. When things went negative the plan was always a life saver. It’s been a positive investment.

I appreciate the membership as I use it at least 3 times a year. Whether it’s laptop or PC diagnostics, this membership is worth getting after your first repair. If you would get someone to do it for you or an actual computer company, you would absolutely pay double or triple the first time in comparison to the one time membership. I appreciate this service!

I have been buy alot of thing from bestbuy and everything working very well i bought a playstation and labtob and 4 phone with different brands and all work very well

I had a great experience with a representative named Jordan who was truly gifted and had customer service as her work theme. I am pleased with the product which is so much faster than my old outdated system.