Customer Ratings & Reviews

Although I struggled to contact the store directly and that was very frustrating and could of been an unnecessary roadblock, my in store experience was great and everything went smoothly.

The membership has saved me quite a bit with help that the Geek squad has provided. They have all been professional and very helpful in solving any issues I had

I recently had an issue with my laptop which the geek squad were able to address and the cost would've been the same as the mentorship which gives alittle piece of mind for potential issues during the year. And you don't have to worry about costs in the future. I just don't like that they do automatic recurring charges each year.

This has need a great deal. I have had to use this with Geek Squad twice to address issues with my HP laptop. Always know I have a place to get fixes done right

I LOVE my Samsung QLED TV!!!! I got the 50 inch and it's perfect for my family room!!!! What a difference having an excellent quality TV makes!!!! I got a great sale price and am good for any price adjustments for 2 months!! You can't beat a deal like that!!!! Thank you Best Buy!!!!

I am so happy that Geek Squad is there! I have used my membership service a couple of times already. I feel so much more hopeful about being able to solve problems that I get into with my computer.

The Tech Support was impressive, by making certain everything was in order when I picked up my new unit. The membership benefits easily outweigh the cost of the plan. Best Buy has always been good to our family...

This membership is worth great value! You get unlimited resources from geek squad and can get membership deals!! You can take any device to geek squad from your Apple products to your hp laptop.

Prompt service provide yet work was being done without seeking much input from me as to what my needs were relating to my new laptop and its new to me operating system.

I feel secure knowing I have a five year warranty. I purchased a TV from another competitor I was treated horribly. I will now be going to Best Buy for high ticket items. Thank you for restoring my faith and offering quality products.

I’m a retired professional who USED TO BE up on the latest Tech of “my era.” However, “tech” has roared past me, and I now find myself sometimes perplexed by my “tech.” Total Tech Membership allows me not to feel guilty when I need LOTS of help with one of my many pieces of tech equipment.

The my Best Buy Total membership is extremely valuable. The coverage it offers, combined with the discounts and extra perks makes it an extremely valuable investment, especially when you own alot of tech.

I bought this when i bought my laptop, just as added insurance if something were to go wrong. I haven't needed to use it for my laptop, but it isn’t just for the product you're buying at the time of purchase, it can be used for all of your electronics. My daughter is autistic and has several tablets, not purchased at Best Buy. She managed to turn off parental controls and reset the password on her new tablet, then couldn't remember the password. We took it down to Best Buy, and they fixed it in minutes for zero additional costs. I will renew this every year just for that reason. Everything else is just a bonus. If you are a special needs parent, do yourself a favor, and buy this!

Incredible value in my opinion. After getting enough tech to believe it was worth it, I no longer have to worry about my tech having issues. The 2 year support and 90 day price match are great.

If you're going to buy a laptop, prebuilt PC, or are planning to build a PC of your own through BB, the membership isn't just a convenience, it's a requirement. While it IS pricey, the value you get out of it is ridiculous, considering it lasts the year through. You avoid an insane number of repair/diagnostic fees that you'd run into with other places, you get updates when parts you're looking at drop if they go out of stock, and it's genuinely just a lifesaver being able to add on a protection plan for every single thing you buy at no extra cost. With the parts I've gotten so far, the protection plans for all of them would've amounted to about $700 altogether, but they're covered in totality by the membership fee.

Tech help by phone, on site and even at home is covered in this invaluable membership. In one phone call a question can be answered, a problem solved or an appointment with the Geek Squad at your Best Buy can be scheduled. We have had and used this service for years--never disappointed!

The overall membership is highly recommended. The benefits, including member-exclusive pricing and unlimited Geek Squad assistance, provide excellent value. The extended protection plans on purchases also offer significant reassurance.

Love this membership! Covers all my electronics, even those not purchased at Best Buy! I find that the Geek Squad have been very knowledgeable and friendly!

The Best Buy membership card provides excellent benefits, from exclusive discounts to reward points that add up quickly. A strong value for frequent shoppers.

Our experience of purchasing a new computer was awesome. It had been 24 years since our last computer purchase. Of course, many new and exciting features are now available. Our sales representative was very knowledgeable about what each computer offered.