Customer Ratings & Reviews

We've had the membership for several years. It was Beta then changed to Totaltech. It's comforting to know you can take your computer or phone in any time for technical support.

This GekkSquad annual membership is a real value and I am so glad I got it. Came in handy when I was having issues moving and finding my data to my external drive. They were able to help.

This membership is a practical choice since we bought most of our tech stuff here and the support is unwavering.

I am over 65 years old and not tech-savvy so the unlimited Geek Squad support is a "must-have" for me. However, the responses to my technology issues are not as prompt as they were when I became a member years ago, which often frustrates me, I still find the service helpful in resolving my technology issues.

As the years go on and technology advances I thank Best Buy for offering such a great plan. Great value and even better peace of mind.

I love it. I get great tech support for all of my devices. I even got delivery and set up for my new tv and sound bar included with total tech membership.

This membership is a real value. I love all the benefits that come with this membership. I absolutely love that I get protection plan with every product that I buy with this membership.

Totaltech is worth it. I had tv, microwave and dishwasher put in and very ime they made i was satisfied. Knowing i have totaltech made me feel better if i have a problem with something.

Total tech is a great purchase and good value. I am taking advantage of my purchase as much as possible. Recent new television purchase is scheduled for setup at no additional cost.

Always the best purchase especially if you are going to have tv's mounted as it pays for itself. Plus the added protection for any BB purchases!

Every year I take out tech support because if I have any problems with my computer they will help me especially since I’m not too good with technology

Membership is more than worth it. I needed tech help when i first moved to Florida and was thankful i had tech support yo get all my tvs and sound bar and local xhannel antenna set up.

This membership is a real value. The Geek squad is on point and it pays for itself in savings. I will be renewing every year.

This membership is well worth the weight in gold. If I new this product was so good I would have purchased it a long time ago. I will never go anywhere else for this kind of service.

The total tech has been a great value !!! Free web security plus many discounts , cash back with each purchase . Plus free vehicle audio , alarm , installs and the list goes on ….

When I buy products from BestBuy I know they are warranted protected and if something has to be installed all I have to do is call and make an appointment What more can you ask for?

Awesome. It’s all I can say. They are there to help you and are great at getting it done right the first time. Very friendly, understanding and helpful.

Tech was very helpful and knowledgeable. He arrived on time and did an efficient job of solving the problem.

Definitely worth it if you work on your computer! I’ve already saved 300$ on repairs and have been saved many times by the techs with things I needed right away

Techs are no longer helpful/knowledgeable Long waits followed by techs asking the same questions over and over. Ignoring chat with long waits in-between every sentence. Ignoring client of information an 'update' caused computer problems - they laugh and state ... oh so you need a tuneup? Not funny. All they seem to want to do is waste a clients time and 'guess' at the easiest fixit. Of course they have to do the "takeover of the computer" and a person is supposed to wait HOURS for their convenience. All they do lately is run their scan (which I've already done) and check on updates - didn't fix anything and had to research web to fix update problems. NEW expensive television STILL not working correctly. It was NEVER installed correctly although PAID for BestBuy totaltech installation. Internet web browser STILL freezes up several times every day. When viewing streaming movies - the blu-ray machine will turn on and take over system and turn off the movie a person was watching. Extremely disappointing. These techs used to be excellent - polite, educated and helpful. Now they play games with people making you wait, then they come online and expect a person to wait HOURS for their convenience and leave your computer on and can't use it during this time. They try to talk you out of even having the remote GeekSquad help by implying a person won't be able to wait around long enough for their call so we must just give in and give up for trying to receive help for a PAID SERVICE. Trying to get out of doing any work by lying about what 'might' be the problem and doing the shortest amount of work to fix it and then stating a person can come back ... That's what they want, give up, try later and you still won't receive help. Poor language skills. Don't waste your money, these memberships for BestBuy GeekSquad services are no longer worth it.