Customer Ratings & Reviews

This membership actually works as opposed to some that are just come-ons. They came and installed a complete kitchen of appliances at no charge and did a great job.

The membership has proven to be a real value. It not only covers visits to Geek Squad for computer issues, but installation of tech instruments at home.

The membership was more than worth it as there were problems with a sound bar purchase. The techs were helpful on the phone and went the extra mile in person correcting the problem.

Every time I make a purchase at Best Buy, I'm pleasently surprised by the value and savings I receive from my total tech suppot membership. Thank you for being outstanding Best Buy!

These guys are awesome. Will do all that is suited for their customers. I wanted to tip ,but they said no it was part of their job. Again they were awesome.

Beyond the benefits that TTS provides, I think want stands out the most in my opinion is the ease of mind that pretty much everything tech in my household is covered to some extent.

I only bought this because they were giving me a $200 gift card and steep discount on my washer/dryer that took FIVE canceled deliveries to get installed. It was pretty much free. I also need 2 tv's mounted and a dishwasher installed all of which are free with the membership. This is litterally the only thing it is good for. Calling support is hit or miss. They have long hold times and even the agents seem frustrated with the company and their archaic process. I won't renew next year, but I'll be sure to get everything I can free in the next 12 months.

have benefitted greatly from having this service. So easy to go to store & get help. Appointments are typically available at times that are good for me.

The techs were knowledgeable and generally helpful. However, getting a reservation took a couple of days.

This is my second time using it.? So far the membership has been great. The membership is real value for the price. It’s like having a home warranty for all your electronics needs.

The tech guys came out to reset a Sonos that we had purchased. Happy with the Sonos until we upped our wifi. The password changed and we couldn't get the Sonos to work. Tech guys came; worked 4 hours. Weren't able to get the Sonos to work as originally set. In the end we have a Sonos connected to Google and not Amazon. Not as happy with it but it does play music.

Absolutely the best option for fast quality tech assistance. Have used service for several years. It is always available in a short time. Techs are considerate and competent.

I love the peace of mind i get from this. IT is awesome and it is cool

I wasn't expecting to have my computer fixed right away. Just took it in to drop off. The tech did his magic and ten minutes later I walked out with my computer. Great service!

We have purchased a new computer, refrigerator and are looking to purchased a washer and dryer. Geek Squad and delivery personnel have been very timely and helpful. Great Program!

This membership is a real value to my family! We can call at anytime with questions as well as scheduling an appointment if needed. I suggest this service for anyone who needs it!

The ability to have person come to house is great as am on a walker. Person always knowledgeable and pleasant and spends the necessary time. Adam Thomas does a great job for me.

Good luck on getting your problem solved here. This subscription was a huge waste of money. First of all it takes forever to get the agent to assist you. It seems the agent is working with several other callers when he’s chatting with you. Finally I gave up and sent to the website where it says TALK with a Totaltech agent. They ask if you want to chat with an agent or have an agent come to your house. So I ask for someone to come out and they tell me the next available appointment is two weeks out. So I say well just let me chat with someone on the phone to solve the problem. I get put on hold for 14 mins and then the call is disconnected. Thanks lots BEST BUY.

This membership has proven to be a great value!! I've had to call the geek squad several times and taken my computer in for repairs and it has not cost me anything extra.

In the beginning it was great, and the tech's at the store still are great. However, the tech's on the phone don't seem to be as capable as they were in the beginning. Also, they're hiring people with weaker English, and it's harder to get them to understand problems. They also seem to be oversold. It takes much longer to get problems resolved - even with simple things like a tune up. I'm becoming more hesitant to call when I have a problem with my computer. I'm not so sure I'll renew my membership.