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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 3,215 reviews
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    I love my membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership paid for itself the 1st time I used it. You can't get any better than that for the money! I am so glad I decided to get it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best thing for non-teckie like me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    realy have ued this a lot. This year we got a laptop, smart TV & sound bar. Having them come to the house & set everything up was great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved us alot of money when we bought our suite of kitchen appliances. Also purchased security cameras and they are going to install those at no cost to us with our membership.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Best Buy Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy membership is a real value. It helps to ensure tech assistance with Geek Squad. I saved so much on my latest purchases of a computer, flat screen tv and dvd player.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Rondony75

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this membership because I feel peace in mind to know I have my purchase under protection plan and I think it’s the great value with unlimited geek squad support

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 4 out of 5 stars

    tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this membership is a real value, just wish weren't so far behind. great support for all my tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad memberships

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found out the gig squad membership is always a good idea to have in case anything may come up there fast acting and always there to help you easy to deal with and Quick

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    We love our membership and use it all the time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. Member prices, plus unlimited geek squad support are great. Also, I love the protection I’m getting on all of my purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't purchase many things throughout the year but having Totaltech has been wonderful when problems arise. Will continue to purchase yearly

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Excellent Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have peace of mind knowing this support is available whenever I need it. I have used it and feel comfortable knowing that when I have issues - the issues will be resolved.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 4 out of 5 stars

    Love membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    member ship is great all issues were resolved except one and help with other small issues were great

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my membership. For the most part the service techs go above and beyond

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We’re very happy to be members.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to be a renewing member. Have used this service repeatedly. It’s paid for itself many times over. A real no-brainer since so many items in my house are covered.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Great customer service program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Has the discount already saved us a ton of money and even with a mistake on repairing my phone they stood up and stood behind their quality by replacing it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bittersweet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was over the top wonderful and fixed every issue I asked him to and a bunch he found, but. ...( how I dont wa t this to affect him ), thevery first time I logged on since, my printer wont work, plusI cannot retrieve all my mail. I was going to contact Best Buy monday because I'm super busy, but since you asked I need addirional help

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, especially if you buy products from Best buy. Installers are competent and Professional.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    The POINTS MATTER!!! The BEST BUY STAFF STELLAR!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to this membership I have been able to get a toaster and an air purifier at very low costs! And the Geek Squad is always helpful. Very impressed with Best Buy staff.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Gray lady

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership covers all electronics as you purchase them under one umbrella. Had coversion of old lap top and cell phone to new and the techs did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Best deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    GoodValue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good decision of value to me. Membership has many advantages. I was extremely surprised of of value in connection with purchase of other products. Highly recommend.

    I would recommend this to a friend